Senior Client Host

At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.

Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Senior Client Host to join our team in London.

Location: London, EC2M 2QS

Rate of Pay: £36,000 per annum

Working Pattern: 40 hours per week, 08:00am - 17:00pm / 08:30am - 17:30pm

Key Responsibilities:

• Have an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, switchboard, AV and other internal/external communications methods.
• Welcoming and greeting clients, guests, and visitors in a professional, friendly manner.
• Delivering a high-quality, five-star reception and customer service experience.
• Managing front desk operations (guest arrival, calls, emails, visitor logs, access control).
• Acting as the first point of contact for client queries and resolving issues quickly.
• Supporting VIP visitors, meetings, and high-profile events.
• Ensuring meeting rooms and reception areas are always presentable and well-prepared.
• Coordinating with security, facilities, catering, and workplace teams for smooth operations.
• Supporting and guiding junior reception team members during shifts.
• Assisting with training, onboarding, and daily coaching of reception staff.
• Monitoring service standards and helping maintain consistency across the team by leading by example and coaching on five star standards.
• Providing proactive service (anticipating guest needs before they arise).
• Empathy, excellent customer service and practical skills.
• Skilled in guest/client service and confident in striving for excellence.

Main Duties:

• Ensure the hospitality experience for staff, clients and visitors to the client site is of the highest standard from arrival at landlord reception to the client floor.
• Ensure the client/visitor experience is best in class, from arrival at reception to the client floor.
• Ensure all guest facing demises and meeting rooms are maintained to a high standard and maintenance issues remedied.
• Operational knowledge of all reception services and standard operating procedures.
• Liaise with PAs and Co-Ordinators with the support of all meeting room bookings.
• Managing any content displayed across the assigned demise, ensuring these are up-to-date and in line with JLL's branding guidelines.
• Develop and maintain strong relationships with corporate clients, internal operational departments and other stakeholders.
• Continuously assess client feedback and implement improvements to enhance service quality.
• Check that room allocation and set ups are conducted competently, with particular regard to special meeting requests, VIP visitors, etc.
• Ensure the reception area is clean and tidy at all times, and that all maintenance issues are reported and followed up appropriately.
• Represent the business with your appearance reflective of the agreed uniform guidelines.
• To ensure that visitors and staff receive VIP customer service at all times, providing a warm, courteous, and prompt welcome on arrival for all.
• Liaising with clients and providing excellent customer service - going the 'extra mile' when the opportunity arises.
• To anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded.
• To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor/client is either met or escorted to the relevant room/area in a timely fashion.
• To ensure that waiting visitors are kept informed of any delays and progress and to ensure they are comfortable.
• Handle all incoming telephone calls/enquiries promptly giving a warm, courteous welcome and using the agreed solution.
• To oversee and handle room bookings and to liaise with catering team when required.
• AV duties /setting up Teams and checking AV equipment.
• Organise access passes for visitors and staff members.
• Ensure all attendees are indicated on booking system for the following day.
• To liaise with IT to ensure that all Audio-Visual equipment is working, and the relevant client requirements have been accommodated.
• To ensure that a handover is completed with catering team.
• Receiving guests, announcing them, and offering cloakroom facilities and beverages/refreshments if they are to be kept waiting.
• Communicating if their host is to be delayed.
• Adhere to agreed KPIs and go above and beyond the job description to exude excellent service.
• Communicating any relevant updates.

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities.
• Life assurance scheme.
• Pension scheme.
• Holiday allowance.
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care.
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance.
• Family friendly support.
• Regular social events and communication with our leaders.
• A holiday purchase scheme.
• Volunteering days.
• Professional subscriptions.
• Recognition schemes and people awards.
• Long service awards.
• Access to some great high street discount vouchers.