Retail And Concessions Manager - The Jockey Club - Cheltenham

We are seeking a passionate, driven Retail Concessions Manager for Cheltenham Racecourse. The role will own the delivery of a diverse and effective, high volume retail food and beverage operation. A passion for detailed planning, marketing and execution of retail catering operations, with the necessary resourcing and controls in place to manage the Dept. budget and service quality targets.

The specific remit of this role covers:

• An estimated income of £12m through diverse food and beverage operations, predominantly focused on up to 16 racedays.
• Over 100 food, bars and beverage outlets across general admission areas.

Maintain key relationships and schedules with some of the leading street food vendors, local suppliers and key business influencers.

Key Focus Areas

• Provide first class retail, bar, third party concessions operations across our business.
• Deliver business needs and performance expectations and standards.
• Encourage and establish a culture of innovation and consistency.
• Champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters.
• Support with retail budgeting, reporting and financial performance.
• Ensure delivery of financial targets and Key Performance Indicators within areas of responsibility.
• Set quality and operational standards and uphold the same.
• Establish excellent relationships with clients, contractors and other departments.
• Manage and develop relevant personnel, providing inspiration and leadership to deliver exceptional service.
• Review performance and optimise sales and profitability to ensure delivery of departmental financial targets.
• Demonstrate full alignment with the Levy and Jockey Club vision and values.
• Liaise with culinary and operational leads to implement continuous food product development and drive footfall.
• Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality.
• Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback.
• Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets.

Internal Person Specification

• Min 3 years experience in retail and beverage environment essential.
• Experience in a multisite outlet, stadium or event catering environment essential.
• Personal circumstances must allow working flexible hours to align with stadia activity.
• Strong leadership qualities and excellent communicator.
• Strong organisation skills and commercial awareness.
• Standards and quality driven hands on management style.
• Effective team player, with a can-do attitude.
• Energetic and fast operator.
• Assertive, calm, works well under pressure.
• Motivated by a passion for quality and great service delivery.

Key Direct Reports

• All Bar, food, concessionaire managers.

Benefits

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children).
• Aviva Digicare - Free annual healthcare check.
• Exclusive Benefits Wellbeing site (Perks at Work).
• Entertainment discounts - up to 55% off cinema tickets.
• Health Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%).
• Travel discounts - Discounts with holiday companies such as TUI and Expedia.
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards.
• Meals on duty.
• Vodafone discounts.
• Pension scheme and Life Assurance.
• Employee Assistance Programme.
• 23 days BHs and additional day off for your birthday.
• 2 days additional leave, following return from Maternity leave during first year back.
• Competitive and supportive family benefits.
• Day off for baby's first birthday.
• Holiday purchase scheme.
• On-going training development and career pathways.
• Professional subscriptions paid.
• Financial wellbeing programme and preferred rates on salary finance products.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Levy UK Compass Group UK I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!