Guest Relations Manager Reporting to: Restaurant Manager Working Closely With: General Manager, Head Chef & Event Sales Manager Contract Employment Type: Full-time 40hrs £40,000 - £42,000 + Tronc and excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. As Guest Relations Manager, you are the face of Nettle, leading the welcome, setting the tone, and ensuring every guest feels seen, valued, and expertly cared for. You'll manage bookings, respond to guests, coordinate floor plans, and work closely with the FOH and management teams to ensure a seamless, elevated guest experience. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. Guest Relations Manager - The Role Liaise with the kitchen and floor teams to ensure smooth table turns and timely service • Keep guest notes updated to help build meaningful relationships and lasting impressions • Support the training and development of junior FOH team members, setting the standard for tone, etiquette, and professionalism • Contribute to service planning, events, and special initiatives alongside the senior team • Ensure all guest interactions reflect the restaurant's commitment to inclusivity, sustainability, and cultural awareness Proven experience as a Matre d', senior host, or FOH lead in a high end or high volume restaurant • Fluent understanding of service flow around theatre or timed dining experiences • A collaborative spirit, willing to lead, support, and work closely with the team • Interest in modern British food, wine, and cocktails; WSET Level 1 or similar is a bonus • Charismatic & Approachable: You create a warm and welcoming environment, making guests feel immediately at ease through confident and natural hospitality • Service-Driven: You take genuine pride in delivering outstanding service, consistently seeking to exceed guest expectations at every opportunity. • Collaborative by Nature: You work well within a team, supporting your colleagues proactively and contributing to a strong, respectful service culture. • Calm Under Pressure: You thrive in fast paced environments, especially during theatre service, and remain composed, focused, and solutions oriented • Competitive salary with bonus and full company benefits ~23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme ~ Aviva Digicare, Medicash (dental, optical, therapy treatments) ~ Mental health support: 24/7 Employee Assistance Programme ~ Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave ~ Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships ~ Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products ~ Development opportunities: Professional subscriptions, ongoing training and structured career pathways ~ Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Together, we create unforgettable experiences and shape the future of hospitality. ~ Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) ~ Exclusive Benefits & Wellbeing site (Perks at Work) ~ Entertainment discounts - up to 55% off cinema tickets ~ Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) ~ Travel discounts - Discounts with holiday companies such as TUI and Expedia ~ Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards ~ Vodaphone discounts ~ Pension scheme and Life Assurance ~ Employee Assistance Programme ~23 days + BH's and additional day off for your birthday ~2 days additional leave, following return from Maternity leave during first year back ~ Day off for baby's first birthday ~ Holiday purchase scheme ~ On-going training & development and career pathways ~ Financial wellbeing programme and preferred rates on salary finance products As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Restaurant Guest Relations Manager employer: Compass UK & Ireland
As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.
