Reprographics Officer

OVERALL PURPOSE OF THE ROLE The Reprographics Officer is responsible for providing an effective, efficient and professional reprographics service that supports the teaching, training and administrative functions of the Army Foundation College Harrogate. The post holder will ensure printing, photocopying and finishing services are delivered to a high standard, meeting contractual requirements, customer expectations and agreed deadlines. The role supports the Graphics Officer in the day-to-day operation of the Reprographics Department and undertakes basic artwork amendments where required. KEY ACCOUNTABILITIES

• Deliver a professional reprographics service in accordance with Schedule 18, Serial 9 requirements and departmental procedures.
• Produce high-quality printed, photocopied and finished materials using departmental production equipment.
• Undertake finishing activities including laminating, binding, folding, trimming, guillotining and packaging of completed work.
• Process approved works requests accurately and efficiently, ensuring deadlines and customer requirements are met.
• Provide basic artwork amendments, document formatting and content updates as required, referring complex design requests to the Graphics Officer.
• Operate digital print and photocopying equipment safely and effectively, ensuring maximum availability and productivity.
• Carry out routine equipment maintenance and cleaning in accordance with manufacturer guidance and departmental procedures.
• Monitor stock levels of paper, toner and other consumables, ensuring adequate supplies are maintained to support service delivery.
• Maintain accurate records relating to works requests, production activities and stock control.
• Communicate professionally with customers regarding job requirements, timescales and completion of work.
• Escalate requests, issues or queries outside normal procedures to the Graphics Officer and, where necessary, the Clerical & Ancillary Manager.
• Support departmental administration and assist the Graphics Officer during periods of high workload.
• Contribute to the continuous improvement of departmental processes and working practices. ESSENTIAL QUALIFICATIONS Good standard of education, including GCSE (or equivalent) in English and Mathematics. Competent user of Microsoft Office applications, particularly Word, Excel and Outlook. Understanding of safe working practices within a production or operational environment. Ability to follow processes, procedures and service standards accurately. ESSENTIAL EXPERIENCE Experience working in a customer-focused environment. Experience managing multiple tasks whilst working to deadlines. Experience handling documents, records or administrative work requiring a high degree of accuracy. Experience operating office-based equipment and technology. ESSENTIAL SKILLS AND ABILITIES Excellent attention to detail with the ability to identify and correct errors before production. Strong organisational skills and ability to prioritise workload effectively. Ability to work independently with minimal supervision. Ability to work as part of a small, supportive team. Strong communication skills, both verbal and written. Ability to interpret customer requirements and provide practical solutions. Capable of maintaining accurate records and production information. Ability to remain calm and professional when managing urgent requests and competing priorities. Willingness to learn new equipment, systems and software. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/2110/85962001/51857815/BU PPP.IML Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!