At Vacherin , our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed. Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Reception Manager to join our team in London . Location : London, EC2M 2QS Rate of Pay : £42,000 per annum Working Pattern : Monday - Friday, 40 hours per week, 08:00am - 17:00pm Key Responsibilities: Lead and manage reception teams of 7 ( might be growing) across three locations, ensuring consistent service standards and guest experience. Act as the main point of contact for clients, stakeholders, and site teams. Ensure all receptions operate efficiently, professionally, and in line with client expectations. Set objectives and be responsible for the day to day running of the reception with Team of 5 staff members, including managing the recruitment and selection process to ensure that it effectively meets the need of the Entrée and the client standards. Assess employee performance and recognize training needs and potential as appropriate. Monitor the work of all team members and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used. Hold team meetings on a regular basis to communicate targets, standards required and company and client information. Work in conjunction with Deputy Head of Entrée to prepare client reports and presentations including detailing financial performance, activity, and plans for the site. Develop and evolve all client services at location, ensuring regular adjustments and improvements are both recommended and implemented. Act as a positive ambassador for the business. Attend all necessary meetings with FM and other departments. Client Services To ensure that service levels are maintained always to the highest degree and constantly exceeded and particular attention is paid to client care to ensure that all visitors receive a warm, courteous, and prompt welcome on arrival. To ensure the team creates memorable experiences and build rapport with all visitors and clients. Regularly monitor guest feedback and produce a suitable action plan based on the results. To be guest focused at all times, by being visible, approachable, and quick to exceed expectations in fulfilling customer needs, throughout the day. Ensure that all agreed service objectives and KPIs are met in line with client expectations. Develop and sustain good working relationships with the client at the relevant site. Actively gain customer feedback and use the information to improve the offering at any given business. Coordinate the activities of the reception teams and switchboard. Ensure that you deliver what you promise to the guests, client, and team. Liaising with clients and providing excellent customer service - going the 'extra mile' when the opportunity arises. To take full ownership of the reception and all associated areas, making sure that they are always kept clean and tidy in the best possible order, liaising with cleaners, facilities, security, and other departments. Switchboard Duties, to handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed solution. Switchboard Operation - liasing with the different departments in the UK and European offices on procedure for call transfers. Creating training manuals and reception and switchboard standard operating procedures on all receptions and ensure they are up to date. Hospitality
Reception Manager Monday - Friday employer: Compass Uk & Ireland
As a Housekeeping Supervisor with us, you'll be part of a supportive team that values your contributions and encourages personal growth. Our commitment to investing in our employees means you'll have access to ongoing training and development opportunities, all while working in a dynamic environment that celebrates diversity and fosters a sense of belonging. Join us in Defence, where your efforts will directly impact the quality of service we provide, making every day rewarding and meaningful.
