At a Glance
- Tasks: Lead guest services and inspire teams to create unforgettable experiences.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal and professional growth in a supportive workplace.
- Why this job: Make a real impact by delivering world-class service in a dynamic environment.
- Qualifications: Outstanding customer service skills and experience in reception management preferred.
The predicted salary is between 27000 - 33000 £ per year.
As a Reception Manager, you will oversee guest services and daily operation across two prestigious sites in Bournemouth. You will lead and inspire teams at both locations, maintaining high standards, building strong stakeholder relationships, and creating a seamless, world-class welcome for all visitors and clients. You will be working with a team of 5 across two buildings to deliver seamless guest experiences.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday; 8-hour shift within the service hours of 7 AM - 6 PM. This is subject to review according to business needs).
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities:
- To oversee guest services and daily operation across main campus.
- Lead and inspire teams at both locations, maintaining high standards, building strong stakeholder relationships, and creating a seamless, world-class welcome for all visitors and clients.
- Drive and lead the team to create unique guest experiences and provide customer service at Bournemouth Main campus and our other prestigious site.
- Rota management, ensuring all team members are completing their hours accordingly.
- Liaising and partnering with the client to implement new ideas, take on feedback and continue to elevate the guest experience.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have outstanding customer service skills.
- Possess superior verbal and written communication skills.
- Be highly proficient with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook).
- Be an up-beat individual with integrity and a can-do attitude.
- Be passionate about delivering brilliant service and take responsibility for your contribution to the team.
- Ideally have previous experience in a similar reception management position.
About us:
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Reception Manager - Bournemouth employer: Compass Uk & Ireland
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