At a Glance
- Tasks: Lead catering operations and deliver exceptional events at a high-profile venue.
- Company: Join Levy, a leader in hospitality and event management.
- Benefits: Enjoy competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: 2+ years in management with strong communication and commercial skills.
The predicted salary is between 31050 - 37950 £ per year.
Operations Manager - SEC | Full-Time / Permanent £38,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for an Operations Manager to lead all elements of catering and to deliver operational efficiency. This includes planning, presentation, and delivery of the food and beverage offer at the SEC, managing a team at high-profile events within our retail, hospitality, and restaurant business. Ensuring all standards are achieved and that we deliver best-in-class operations that continue to evolve operationally and technologically.
This role will see you meet with clients at an early stage, partner with our events planning team to fully plan events, and then deliver the events on the day. You will be there through setup, delivery, and debrief.
Key Responsibilities:
- Consult effectively with senior stakeholders, contractors, and partners.
- Actively maintain day-to-day contact with the venue client to enable the closest possible working relationships.
- Support the sales team to develop financially sound bids and proposals.
- Understand and support the ordering process and ensure delivery schedules are updated.
- Responsible for non-live setup days and ensure all catering areas are ready and presentable during client show rounds.
- Work in collaboration with the Logistics Manager to manage rotas, stock, and stock-taking schedules.
- Display a positive guest attitude and be involved in initiatives including CSR, Sustainability, Equality, and diversity.
- Attend training sessions and client meetings as required.
- Deliver effective, motivational, and informative pre-shift briefings to wider teams.
- Ensure Challenge 25 is strictly adhered to.
- Report and take action on any health and safety hazards immediately.
- Demonstrate initiative-taking working practice and a sense of urgency when required.
- Actively deal with customer feedback in a positive manner.
- Be prepared to provide progress updates to the Head of Department.
Finance Responsibilities:
- Drive spends per transaction values through maximising sales opportunities.
- Manage all aspects of labour scheduling and work closely with HR and Staffing team.
- Actively monitor and improve operating standards within the Concessions area.
- Ensure compliance with company profit protection procedures.
- Accountable for PCI DSS control and Profit Protection measures.
People Responsibilities:
- Manage, train, and performance of all staff within the department.
- Build positive team morale through active communication.
- Ensure staff receive regular feedback on performance.
- Participate in recruitment, including interviewing.
Business Development:
- Recommend and develop new products that reflect current trends.
- Develop new service styles and business opportunities.
What we're looking for:
- A minimum of 2 years in a Management role with event P&L accountability.
- Excellent communication skills and ability to engage stakeholders effectively.
- Strong IT Skills and knowledge of Health, Safety, and Food Safety.
- Must possess strong commercial acumen.
- Able to motivate and inspire people at all levels.
- Fully flexible and willing to adapt to ever-changing environments.
What you'll get in return:
- Competitive salary with bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing benefits.
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave.
- Perks & discounts: Shopping, entertainment, and travel discounts.
- Financial wellbeing: Pension scheme, Life Assurance.
- Development opportunities: Professional subscriptions, ongoing training.
- Meals on duty included.
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong.
Conference and Events Operations Manager SEC in Milton employer: Compass UK & Ireland
As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Conference and Events Operations Manager SEC in Milton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass UK & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass UK & Ireland
Don't be shy about reaching out to Compass UK & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference and Events Operations Manager SEC in Milton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass UK & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass UK & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
