At a Glance
- Tasks: Lead technical and operational services for a dynamic facilities management contract.
- Company: Join Compass Group UK&I, a leader in fostering diversity and inclusion.
- Benefits: Competitive salary up to £55,000, career growth, and a supportive work environment.
- Other info: Be part of a culture that values individuality and empowers your potential.
- Why this job: Make a real impact by ensuring high standards and client satisfaction.
- Qualifications: Experience in technical management and strong people skills required.
The predicted salary is between 55000 - 55000 £ per year.
We are looking for a knowledgeable and hands-on Technical Services Manager to oversee the delivery of technical and operational services on a Total Facilities Management (TFM) contract based in Luton. This role is key to ensuring services are delivered safely, compliantly and to a consistently high standard. While the focus will be on technical and operational excellence, this is still a highly visible role requiring strong people management skills and confidence when working with clients and stakeholders.
The Role
- Take ownership of the day-to-day operational performance of the contract, providing technical oversight across hard services while supporting teams to deliver excellent outcomes for the client.
Key Responsibilities
- Provide technical and operational leadership to on-site teams and specialist subcontractors.
- Ensure all services are delivered in line with contractual KPIs, SLAs and statutory requirements.
- Act as a key operational point of contact for the client, supporting site meetings and escalations.
- Maintain high standards of health & safety compliance across all service lines.
- Manage planned and reactive maintenance activity, ensuring minimal disruption to the client.
- Support financial control through monitoring cost performance and efficiency opportunities.
- Contribute to performance reporting and service reviews.
- Identify and implement service improvements, standardisation and innovation across the contract.
- Support catering and service teams where required, bringing a collaborative, one-team approach.
About You
- Several years of technical management experience within FM.
- Strong people manager who enjoys leading, developing and supporting teams.
- Confident and professional communicator, comfortable operating in a client-facing environment.
- Good understanding of health & safety, compliance and technical standards.
- Organised, proactive and solutions-focused in approach.
- Relevant technical qualifications essential.
What We're Looking For
We're looking for a credible, approachable and capable leader - someone with presence, practical knowledge and the ability to bring teams with them. You'll take pride in running safe, well-managed services and will play a vital role in maintaining a strong client relationship through consistent operational delivery.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Technical & Service Manager in Luton employer: Compass Uk & Ireland
At Compass Group UK&I, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Luton where technical expertise meets operational excellence. Our commitment to employee growth is evident through continuous training and development opportunities, fostering a culture of collaboration and respect that empowers our team members to thrive. Join us to be part of a diverse workforce that values your unique talents and supports you in achieving your career aspirations while delivering outstanding service to our clients.
