At a Glance
- Tasks: Lead a catering team to deliver exceptional dining experiences in healthcare.
- Company: Dynamic healthcare catering provider focused on quality and patient care.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a growing team with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives through quality food and service.
- Qualifications: 1+ years in management, strong leadership, and customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: London
Hours: 40 hours per week
Are you passionate about delivering exceptional dining experiences in a healthcare setting? Due to our continued growth and expansion across all of our Healthcare Portfolios we are seeking dedicated Unit Managers to lead our catering team ensuring the highest standards of food quality, service, and patient care.
About the Role
As Unit Manager, you will be responsible for overseeing patient dining and staff feeding services, ensuring consistently high standards in food production and service delivery. Your role will involve managing and developing your team, maintaining strong client relationships, and ensuring financial, operational, and contractual targets are met.
Key Responsibilities:
- Service Excellence: Prioritise patient dining, ensuring the delivery of high-quality, nutritious meals. Maintain high standards in food preparation, cooking, and service. Implement measures for continuous improvement, addressing feedback proactively. Oversee hospitality and events, ensuring quality and consistency.
- Team Leadership & Development: Manage and develop a motivated and skilled catering team. Provide hands-on training, coaching, and support to maintain service excellence. Ensure employees have the necessary resources to perform at a high standard. Monitor performance, addressing concerns in line with company policies.
- Client & Customer Engagement: Build strong relationships with clients, ensuring their needs are met. Regularly review patient feedback and take action to improve satisfaction scores. Engage directly with patients and staff to gain insights and drive enhancements.
- Financial & Commercial Management: Ensure financial targets, including budgets and cost controls, are met. Manage inventory, ordering, stock levels, and waste control efficiently. Oversee administration and month-end financial processes.
- Health & Safety Compliance: Ensure a safe, hygienic kitchen environment that meets all health and safety standards. Complete audits and follow up on action points to maintain compliance.
What We're Looking For:
- Management Experience: Strong background in managing catering operations and teams.
- Time Management: Ability to plan effectively and meet deadlines.
- Customer Focus: Passion for delivering outstanding patient and customer experiences.
- Leadership & Development: Skilled in coaching, training, and motivating teams.
- Financial Acumen: Strong understanding of budgeting, cost control, and commercial awareness.
- Adaptability: Able to handle change in a fast-paced environment.
- Stakeholder Management: Capable of building and maintaining strong client relationships.
- IT Proficiency: Comfortable using IT systems for operations management.
Required Experience & Qualifications:
- Ideally 1+ years of experience as a Unit Manager or equivalent.
- Proven leadership and people management skills.
- Strong client relationship management abilities.
- Experience in financial and cost control management.
- Commitment to high standards of food quality, hygiene, and service.
Unit Manager in London employer: Compass UK & Ireland
As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Unit Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass UK & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass UK & Ireland
Don't be shy about reaching out to Compass UK & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Unit Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass UK & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass UK & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
