At a Glance
- Tasks: Lead food and beverage operations, ensuring exceptional service and customer satisfaction.
- Company: Join Eurest, a company that values people and exceptional hospitality.
- Benefits: Competitive salary, career development, and the chance to shape a unique campus environment.
- Other info: Dynamic role with opportunities for growth and innovation in a thriving environment.
- Why this job: Make a real impact in hospitality and create memorable experiences for customers.
- Qualifications: Experience in operational management and a passion for food and hospitality.
The predicted salary is between 45000 - 45000 £ per year.
Salary: Up to £45,000 per annum
Hours: Monday - Friday with occasional evenings and weekends as required
Lead Exceptional Workplace Hospitality Across a Thriving Campus Environment
At Eurest, we believe food has the power to transform the working day. We create better breaks through exceptional food, outstanding service, and memorable experiences that bring people together.
We're looking for an inspiring and commercially focused Operations Manager to lead our food and beverage operations across a prestigious campus in Didcot. This is an exciting opportunity for an experienced operational leader to shape the future of hospitality across multiple outlets, driving innovation, engagement, and customer satisfaction.
As Operations Manager, you will take ownership of delivering an outstanding food and beverage experience for both client and public customers, while leading teams to achieve operational excellence and commercial success.
About the Role
You will be responsible for overseeing the day-to-day operation of multiple hospitality outlets across the campus, ensuring exceptional standards across food quality, service, compliance, and customer experience.
Working closely with clients, stakeholders, and operational teams, you will identify opportunities to grow the current offer, introduce improvements, and ensure the contract continues to exceed expectations.
Key responsibilities will include:
- Leading and inspiring operational teams to deliver exceptional service, commercial performance, and customer satisfaction.
- Overseeing food and beverage delivery across multiple campus outlets, ensuring consistent quality and outstanding hospitality.
- Growing and developing the current hospitality offer by identifying new opportunities and responding to customer needs.
- Delivering contract profitability through effective leadership, financial management, and operational support.
- Reviewing contract performance, identifying areas for improvement, and ensuring full compliance with company and client standards.
- Analysing customer feedback and market trends to develop solutions that enhance the customer experience.
- Communicating strategy and business objectives clearly, ensuring teams are engaged and improvements are successfully implemented.
- Building strong relationships with internal teams, clients, suppliers, and senior stakeholders.
- Leading change programmes that deliver measurable operational improvements.
- Ensuring all services are delivered in line with brand guidelines and commercial objectives.
About You
You'll be an experienced hospitality or catering leader with a strong track record of managing complex operations and delivering results in a commercially driven environment.
You will have:
- Proven experience in a senior operational management role, leading and motivating teams to achieve outstanding results.
- Experience managing large-scale hospitality, catering, or multi-outlet operations.
- A strong commercial understanding, with experience working in competitive and price-sensitive markets.
- Demonstrable experience delivering change programmes and continuous improvement initiatives.
- The ability to build and maintain trusted relationships with senior-level clients and third-party partners.
- Excellent communication, influencing, and presentation skills.
- Experience working within brand standards to deliver consistent operational excellence.
- A passion for food, hospitality, and creating memorable customer experiences.
Why Join Eurest?
This is a fantastic opportunity to join a business that puts people and customers at the heart of everything we do. You'll have the opportunity to make a real impact, develop a talented team, and shape the future of hospitality across a unique campus environment.
If you're a passionate operational leader who thrives on driving change, building relationships, and delivering exceptional experiences, we'd love to hear from you.
Operations Manager - Didcot in London employer: Compass UK & Ireland
As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Didcot in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass UK & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass UK & Ireland
Don't be shy about reaching out to Compass UK & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - Didcot in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass UK & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass UK & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
