At a Glance
- Tasks: Provide versatile front-of-house support across multiple locations in London.
- Company: Join a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible working hours with opportunities for overtime and community support.
- Why this job: Be part of a dynamic team that values adaptability and exceptional customer service.
- Qualifications: Minimum one year of customer-facing experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
If you enjoy variety and a fast-paced working style, our Corporate Receptionist (Mobile) role could be the perfect fit. You'll be joining our dynamic Network Team, a collaborative group that supports more than 100 client locations by providing seamless cover during holidays, training, and other operational absences. Full training on all systems and processes will be provided before you step onto any site, ensuring you feel confident and prepared.
While the role can be demanding at times, you'll be part of an inclusive, forward-thinking organisation that values adaptability, teamwork, and continuous improvement. It's a great fit for someone who is flexible, people-focused, and thrives in a supportive team environment.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.
Location: This position requires travel across multiple locations throughout London and the M25, including the West End, the City, Canary Wharf, and Greater London.
Main responsibilities:
- Provide versatile front-of-house support across the Rapport portfolio, including reception, concierge, lobby hosting, and helpdesk functions.
- Handle guest enquiries promptly and professionally, ensuring a smooth and positive experience.
- Manage all incoming and outgoing calls with confidence and a high standard of professionalism.
- Collaborate closely with internal teams and external service partners to deliver a seamless, high-quality guest journey.
- Demonstrate flexibility and adaptability as responsibilities evolve, including adjustments to shifts or work locations.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Be willing to travel across London and the M25.
- Bring a minimum of one year's customer-facing experience in a fast-paced environment, such as a five-star hotel, corporate setting, or luxury venue.
- Show genuine passion and drive for delivering exceptional customer service.
- Communicate confidently with an excellent command of written and spoken English.
- Demonstrate strong proficiency in MS Word, Excel, and similar software tools.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Corporate Receptionist (Mobile) in London employer: Compass Uk & Ireland
At Rapport Guest Services, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Corporate Receptionist (Mobile), you'll enjoy the dynamic nature of the role while receiving comprehensive training and support, alongside numerous opportunities for personal and professional growth. With benefits like exclusive discounts, wellness programmes, and a commitment to community engagement, working with us means being part of a forward-thinking team that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist (Mobile) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Compass Uk & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Compass Uk & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist (Mobile) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Compass Uk & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Compass Uk & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Compass Uk & Ireland!
How to prepare for a job interview at Compass Uk & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
