At a Glance
- Tasks: Manage the Hard Services Team and ensure top-notch service delivery.
- Company: Join a leading company in facilities management with a focus on growth and development.
- Benefits: Enjoy a company vehicle, phone, training opportunities, and exclusive discounts.
- Other info: Diversity is celebrated here; we value your unique talents and perspectives.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in electrical systems and strong leadership skills required.
The predicted salary is between 31320 - 35000 £ per year.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Company Vehicle for Travel between sites
- Company Phone
- Power, Hand and Testing Tools
- Training Opportunities
- Contributory pension scheme
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Receive cash rewards every time you spend and use them on a wide range of brands
- You can share all discounts and offers with your friends and families
To enhance the customer experience and reputation of PPP by effectively managing the Hard Services Team, equipment, resources and third-party suppliers ensuring the FM operation is in accordance with the client service level agreement and company standards & procedures.
To promote a safety culture and ensure the Hard Services Team & subcontractors are aware of and operate in accordance with company and client Health, Safety & Environmental procedures at all times.
To ensure the delivery and quality of the Hard Services operation is in accordance with the client service level agreement, company procedures & external accreditation.
To be responsible for the delivery of the Hard Services labour, equipment & resources budget for the contract in line with or exceeding company targets.
To deputise for the Contract Manager as required.
To ensure the Compass Service Framework policies, procedures and controlled documents are up to date and implemented correctly in your area including HSE & One Best Way service procedures and implement any procedural gaps.
To ensure all teams are engaged and managed effectively to achieve their performance targets and the PPP Management promises are delivered.
To ensure the right number of people, trained to the right skill level are in place to achieve the required Hard Services service and a training & succession plan for the teams is in place.
To manage & analyse the CAFM system data to optimise the efficiency of the FM operation.
To produce client reports and liaise with the client as appropriate seeking opportunities to develop and improve the Hard Services offer to benefit all stakeholders and enhance the reputation of the PPP FM service.
To manage the control & governance of any third party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements.
To ensure the Hard Services operation continually improves in all areas of the operation - Quality, Cost, Delivery & Safety.
To work flexibly and attend off site meetings, training courses & networking events as required.
Able to carry out full test and inspection of Electrical systems and fixed installation equipment, completing minor electrical repairs and installations, carry out servicing and repairs.
Respond to emergency breakdowns at several schools and buildings in the local area.
Experienced in the management of reactive and planned maintenance.
Experience working with Electrical systems, testing and installation.
Line management of direct engineers and working with subcontractors to deliver services.
Attention to detail - understanding technical data/engineering reports.
Experience planning and scheduling complex maintenance projects to run efficiently.
Computer literate - MS Excel, Word, Outlook etc.
NEBOSH Certificate or Diploma in Health & Safety or willing to work towards.
Level 2 & 3 Technical Certificates complete with relevant NVQ Level 3.
Enhanced DBS Check (Carried out by Employer).
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
I.T Service Operations Manager employer: Compass Uk & Ireland
As an I.T Service Operations Manager at Compass, you'll be part of a dynamic team that values your contributions and offers a comprehensive benefits package, including a company vehicle, healthcare perks, and exclusive discounts. Our inclusive work culture fosters personal and professional growth, ensuring you have the training and resources needed to excel in your role while making a meaningful impact across various sites in the local area.
StudySmarter Expert Advice🤫
We think this is how you could land I.T Service Operations Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Compass Uk & Ireland values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Compass Uk & Ireland might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Compass Uk & Ireland!
✨Direct Apply to Compass Uk & Ireland
Let's not forget to apply directly through the Compass Uk & Ireland website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace I.T Service Operations Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Compass Uk & Ireland.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Compass Uk & Ireland. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Compass Uk & Ireland
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
