At a Glance
- Tasks: Be the first point of contact for callers and handle requests with confidence.
- Company: Join Medirest, a leading healthcare service provider in the UK.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Other info: Embrace diversity and thrive in a culture that values your unique talents.
- Why this job: Make a real difference by supporting healthcare communications in a fast-paced setting.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 24000 - 28000 £ per year.
Join Our Team as a Helpdesk Switchboard Operator!
Are you calm under pressure, confident on the phone, and great with people? We are looking for a dedicated and efficient Helpdesk/Switchboard Operator to join our fast-paced communications team. You'll be the crucial first point of contact for internal and external callers and play a key role.
What You'll Do:
- Operate a computer-based Switchboard system
- Handle all calls and requests
- Monitor and respond to alarms, including fire, trauma, and security alerts
- Maintain clear and accurate records
- Support with clerical/admin duties
- Work independently responding confidently to emergencies
What You'll Need:
- Excellent communication and interpersonal skills
- Ability to stay composed in high-pressure situations
- Good computer literacy and organisation skills
- willingness to work flexible hours, including nights and weekends
- Previous office or switchboard experience
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Help Desk Operator - Zero Hours employer: Compass Uk & Ireland
At Medirest, part of Compass Group UK&I, we pride ourselves on being an exceptional employer that values diversity and fosters a supportive work culture. As a Helpdesk Switchboard Operator, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to make a meaningful impact in a fast-paced healthcare environment. Join us to be part of a team that celebrates your unique talents and empowers you to thrive in your career.
