At a Glance
- Tasks: Lead a dynamic hospitality team to deliver exceptional guest experiences and operational excellence.
- Company: Join Levy, a visionary venue partner trusted by iconic stadiums and events.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and fantastic perks.
- Other info: Be part of a diverse team committed to sustainability and innovation.
- Why this job: Make a real impact in the hospitality industry while growing your career.
- Qualifications: 5+ years in senior F&B management with strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a senior leader responsible for delivering an exceptional food, beverage and guest experience, while ensuring the operation reflects the client's brand, standards and ambitions. The General Manager will lead and develop a large hospitality team, drive innovation and continuous improvement, and work closely with the client and internal teams to deliver operational excellence.
Strategic Planning: Work closely with the client and Operations Director to agree strategy, set priorities and deliver clear, measurable action plans.
Market & Innovation: Stay ahead of competitor activity and industry trends while identifying opportunities for innovation and improvement.
Operational Excellence: Take ownership of the day-to-day operation, ensuring consistently high standards of food quality, service, presentation and guest experience.
Guest & Client Focus: Build a strong hospitality culture, listen to client and guest feedback, and ensure their needs and expectations are consistently met.
Health & Safety: Lead and maintain a strong health and safety culture, ensuring full compliance across the venue.
People Leadership: Recruit, lead and develop the permanent management team while ensuring the right staffing levels are in place for different events and operating hours.
Casual Workforce: Develop robust recruitment and deployment processes to provide large numbers of casual staff when required for events.
Team Culture & Development: Create an engaged, motivated team through effective communication, training, performance management, recognition and succession planning.
Financial Accountability: Take responsibility for the venue's profitability, budgets, forecasts, P&L and operating costs, using data and KPIs to identify areas for improvement and growth.
Commercial Growth: Work with culinary, marketing, procurement and suppliers to improve products, control costs, introduce new ideas and increase spend per transaction.
What we're looking for:
- Experienced senior leader: At least 5 years' senior F&B management experience, ideally across multiple sites.
- Strong operational leadership: Able to confidently manage large teams and a varied portfolio of outlets and business functions.
- Venue experience: Ideally experienced in stadiums, arenas or entertainment venues, with Greenfield catering experience being an advantage.
- Client management: Comfortable working directly with clients and building strong relationships with senior stakeholders and partners.
- People-focused: Passionate about recruiting, developing, motivating and retaining high-performing teams.
- Food & hospitality passion: Genuine enthusiasm for food, service and creating an exceptional hospitality experience.
- Change & project management: Experienced in delivering projects, implementing change and driving continuous improvement.
- Commercially focused: Previous P&L accountability, strong financial understanding and the ability to deliver profitable results.
- Confident communicator: Charismatic, energetic and able to influence and communicate effectively with people at all levels.
- Resilient & adaptable: A calm problem-solver who can switch between leading and supporting the team, remain flexible under pressure, and work evenings and weekends when required.
What you’ll get in return:
- Competitive salary with bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave.
- Perks & discounts: Shopping, entertainment, and travel discounts.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
General Manager - Goodwood employer: Compass UK & Ireland
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