Reception Team Leader in Fife

Reception Team Leader - Edinburgh An exciting new role has arrived in Edinburgh! Are you ready to take the next step in your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, luxury hospitality or a corporate environment, and a passion for delivering outstanding service, we want to hear from you. We are looking for a Reception Team Leader to join our talented team in Edinburgh . This is an exciting opportunity for someone who enjoys leading from the front, developing a team and creating exceptional experiences for clients and guests. If you're ready to make your mark and take on a new challenge, apply today and become part of something brilliant. Type of contract: Full-time, Permanent Hours: 40 per week, Monday-Friday, on a shift rota basis between 7 AM and 8 PM Main responsibilities Support the team and client in delivering consistently high standards of service. Lead, motivate and support the reception team, creating a positive and high-performing environment. Lead by example and set the standard for exceptional client and guest experiences. Act as a key point of contact for clients and Account Managers. Ensure all hospitality and catering requirements are delivered to a consistently high standard. Prepare team rotas and support recruitment, onboarding, HR processes and performance reviews. Welcome, greet and escort guests with warmth and professionalism. Organise meeting rooms, refreshments and AV requirements, ensuring every detail is considered. Identify opportunities to improve the guest experience and ways of working. Support the wider operation and step in where needed to ensure a seamless service. The ideal candidate will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together. Be passionate about delivering exceptional service and leading a team by example. Ideally have previous leadership experience within a luxury hotel, airline, corporate hospitality or premium service environment. Have strong leadership and team development skills. Be detail-focused and committed to maintaining high standards. Have excellent communication and interpersonal skills. Be proactive, adaptable and confident managing multiple priorities in a fast-paced environment. Have a genuine passion for creating memorable experiences for clients and guests. Be someone who takes ownership, looks for solutions and is always willing to go the extra mile. What will you get? Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards. Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters: Access wellness programmes, an Employee Assistance Programme and digital GP services. Thrive Personally