Field Service Engineer

Field Service Engineer

Full-Time 35000 - 40000 £ / year (est.) No working from home possible
Compass Uk & Ireland

At a Glance

  • Tasks: Maintain and repair vending machines while providing excellent customer service.
  • Company: Excel Vending, a market leader in the vending industry.
  • Benefits: Competitive salary, pension contributions, flexible schedule, and regular training.
  • Other info: Enjoy a supportive work environment with opportunities for growth.
  • Why this job: Join a friendly team and make a real impact in the vending world.
  • Qualifications: Technical/mechanical engineering background with vending experience preferred.

The predicted salary is between 35000 - 40000 £ per year.

Location: East Scotland - This is an onsite role covering client sites and is not suitable for mobile working.

Job Description:

  • Predominantly the role will involve working closely with the Service Manager and Service Desk Controller to carry out a range of planned preventative and reactive maintenance to our coffee, snack, cold drink and smart vending machines at our customer premises.
  • From time to time you will be asked to assist with mobilising new equipment to site in conjunction with the Installations team.
  • The role will be field based from home.
  • Previous experience with vending machines is strongly preferred.

What does your week look like:

  • You may be carrying out a site survey prior to installation of equipment on site.
  • Working with the installation Co-ordinator to ensure that Risk Assessment Method Statement (RAMS) correctly reflects work to be undertaken and planned in a safe manner.
  • Providing training to our customers for any equipment they fill themselves.
  • Field service calls carried out, working to resolve technical issues and maintain service provision for our customers.
  • Handling spare part stock on van, returning any failed 'in warranty' parts to the office.

Ideal candidate:

  • Clear background in technical/mechanical engineering with vending experience.
  • Previous electrical knowledge would be an advantage.
  • Self-motivated - adopts a 'can do' attitude to the role with a willingness to learn and expand your knowledge/skills.
  • Be well organised, and flexible in approach to ensure we meet customer demands and changing requirements.
  • Able to effectively prioritise tasks.
  • Be personable, we operate in a customer service environment therefore someone who can work with others will fit in well.
  • Minimum 2 years driving experience.
  • Be smart and presentable (Uniform will be provided).

Why Excel Vending:

  • Market leading company regularly voted Best Vending Operator at the Vendies industry awards.
  • Salary dependent on experience with regular reviews.
  • Support of a friendly team with a commitment to working safely.
  • Working week is door to door not 'from first site' with other vending companies.
  • Provision of van & tools so you have everything you need to do your job.
  • Regular training on machines to ensure that your knowledge is up to date.
  • Pension contribution.
  • Access to our BrightHR employee benefits.

Job Types: Permanent, Full-time

Benefits: Company pension, Flexible schedule

Schedule: Monday to Friday

Experience: Vending Engineering: 1 year (preferred)

Field Service Engineer employer: Compass Uk & Ireland

As a Housekeeping Supervisor with us, you'll be part of a supportive team that values your contributions and encourages personal growth. Our commitment to investing in our employees means you'll have access to ongoing training and development opportunities, all while working in a dynamic environment that celebrates diversity and fosters a sense of belonging. Join us in Defence, where your efforts will directly impact the quality of service we provide, making every day rewarding and meaningful.

Compass Uk & Ireland

Contact Details:

Compass Uk & Ireland Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Field Service Engineer

Leverage Local Networking Events

Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!

Showcase Your Sales Success Stories

Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Compass Uk & Ireland as a field sales pro!

Scout Out the Competition

Research potential competitors for Compass Uk & Ireland and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.

Apply Through Our Website

We know that applying through job boards is tempting, but hitting up Compass Uk & Ireland’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!

We think you need these skills to ace Field Service Engineer

Technical/Mechanical Engineering
Vending Machine Experience
Electrical Knowledge
Risk Assessment Method Statement (RAMS)
Customer Training
Field Service Skills
Problem-Solving Skills

Some tips for your application 🫡

Show Off Your Sales Savvy:For a field-sales role like this one at Compass Uk & Ireland, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!

Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Compass Uk & Ireland, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!

Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.

Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Compass Uk & Ireland.

How to prepare for a job interview at Compass Uk & Ireland

Show Off Your Sales Savvy

Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!

Know Your Product Inside Out

Having a solid understanding of the products or services that Compass Uk & Ireland offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!

Flex Your Adaptability Muscles

As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!

Plan Your Questions Wisely

At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Compass Uk & Ireland but also helps you get a feel for whether you’d thrive in that environment.