Are you someone who loves creating unforgettable guest experiences, the kind people talk about long after they've left? And do you get a buzz from having the freedom and resources to bring big ideas to life?
If so, you're going to love this...
Our client is one of the most respected law firms in the city, known for seriously impressive hospitality. They've even won awards for it! From the moment guests arrive to the moment they leave, our Rapport team makes every interaction feel smooth, thoughtful and genuinely memorable. Creating those "WOW" moments aren't just encouraged, it's part of the job and, of course, you'll be rewarded for this.
We're now looking for a Service Excellence Manager to lead our award-winning team, someone who can inspire, motivate and push the service even further.
You'll be the face of the reception team, spending your time where it matters most: with guests, supporting colleagues and making every arrival feel special. You'll have the freedom and support to try fresh ideas and create experiences people won't forget. This is a role for a true people person who'd rather be out on the floor than tucked away in an office.
If this sounds like your kind of challenge, it might just be the perfect match.
And the best part?... you get to do all of this Monday to Friday.
If this sounds like you, it might just be the perfect match.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, with flexibility as per business needs)
Salary: £47,500 per annum + performance bonus
What will you get?
Enjoy true work-life balance with a Monday-Friday schedule that lets you thrive both in and out of work.
Shape unforgettable guest experiences using the resources, creativity and freedom to bring bold ideas to life.
Partner with a prestigious client and unlock incredible opportunities for growth, innovation and professional development.
Access a suite of Rapport benefits designed to support your wellbeing, reward your success and elevate your career.
Main responsibilities:
Create a standout workplace experience that feels polished, welcoming and genuinely engaging for colleagues, visitors ...
Service Excellence Manager in East Kilbride employer: Compass UK & Ireland
As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.
