At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.
Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Reception Manager to join our team in London.
Salary : £51,000 per annum + discretionary bonus
Working Pattern : Monday - Friday, 40 hours per week, 7:30am - 5:30pm
Location : City of London
Key Responsibilities
Lead the day-to-day delivery of a five-star reception and guest experience across a large, high-profile corporate site.
Manage, motivate and develop a team of 14, including receptionists, an events coordinator and a deputy manager.
Oversee six reception areas across multiple floors, ensuring a consistent and professional service throughout the building.
Manage a varied operation covering meet-and-greet services, visitor access passes, meeting room bookings, switchboard calls and executive reception services.
Oversee the executive reception and fine-dining experience, maintaining exceptional standards of presentation and attention to detail.
Lead from the front, providing visible support and direction during busy periods and responding quickly to operational challenges.
Take ownership of all people-management matters, including performance, absence, lateness, investigations, disciplinary processes, training and development.
Support recruitment, onboarding and workforce planning to ensure each reception area is appropriately staffed.
Monitor service performance and prepare detailed monthly reports covering visitor numbers, meetings, switchboard activity, team updates and events.
Coordinate pop-up activities and corporate events across the site, ensuring teams are fully briefed and each event runs smoothly.
Build strong relationships with the client and internal teams, handling feedback and complaints professionally and finding effective solutions.
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Reception Manager in East Kilbride employer: Compass UK & Ireland
As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.
