We're seeking a Guest Service Manager to take ownership of guest services at one of London's most prestigious corporate destinations. You'll be leading and inspiring an exceptional team of 5 Rapport Ambassadors. This is a highly visible role, perfect for a hands-on leader who thrives in a fast-paced, front-of-house setting and knows how to set the tone for exceptional service. If you're a natural people-person with the presence, energy, and professionalism to inspire your team and delight guests, this is your opportunity to shine. Contract type: Full-time, permanent Hours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM - 7 PM with flexibility as per business needs) Salary: Between £46,000 and £48,000 What will you get? Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you're passionate about! Main Responsibilities Build and nurture strong relationships with stakeholders at all levels. Identify opportunities to enhance the guest journey and operational efficiency. Motivate and develop your team to consistently exceed expectations. Uphold the prestige and reputation of the client brand at every interaction. Monitor KPIs to assess guest satisfaction and operational efficiency. Coordinate with internal departments for swift resolution of guest issues. Support recruitment and HR activities, including onboarding and development reviews. Facilitate feedback sessions to drive continuous improvement. Prepare monthly and quarterly reports on key operational metrics.
Guest Services Manager in East Kilbride employer: Compass UK & Ireland
As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.
