Permanent General Manager in Crawley

General Manager - Goodwood, Chichester, PO18 | Full-Time / Permanent £75000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. The role is a senior leadership position responsible for delivering an exceptional food, beverage and guest experience, while ensuring the operation reflects the client's brand, standards and ambitions. The General Manager will lead and develop a large hospitality team, drive innovation and continuous improvement, and work closely with the client and internal teams to deliver operational excellence. We design and deliver bespoke guest experiences that prioritise people and the planet. from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London ? From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. General Manager - The Role Strategic Planning: Work closely with the client and Operations Director to agree strategy, set priorities and deliver clear, measurable action plans. Operational Excellence: Take ownership of the day-to-day operation, ensuring consistently high standards of food quality, service, presentation and guest experience. People Leadership: Recruit, lead and develop the permanent management team while ensuring the right staffing levels are in place for different events and operating hours. Casual Workforce: Develop robust recruitment and deployment processes to provide large numbers of casual staff when required for events. Create an engaged, motivated team through effective communication, training, performance management, recognition and succession planning. Financial Accountability: Take responsibility for the venue's profitability, budgets, forecasts, P&L and operating costs, using data and KPIs to identify areas for improvement and growth. Commercial Growth: Work with culinary, marketing, procurement and suppliers to improve products, control costs, introduce new ideas and increase spend per transaction. At least 5 years' senior F&B management experience, ideally across multiple sites. Client management: Comfortable working directly with clients and building strong relationships with senior stakeholders and partners. Food & hospitality passion: Genuine enthusiasm for food, service and creating an exceptional hospitality experience. Change & project management: Experienced in delivering projects, implementing change and driving continuous improvement. Previous P&L accountability , strong financial understanding and the ability to deliver profitable results. A calm problem-solver who can switch between leading and supporting the team, remain flexible under pressure, and work evenings and weekends when required. ll get in return Competitive salary with bonus and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: Enhanced maternity, paternity, and adoption leave. additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, ongoing training and structured career pathways Meals on duty included Why Join Us? We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 23 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!