At a Glance
- Tasks: Engage and connect with a vibrant community while managing exciting events and experiences.
- Company: Join an award-winning property management company in the heart of London.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Be part of a people-first culture that values inclusion and personal growth.
- Why this job: Make a real impact by fostering connections and supporting small businesses.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
The predicted salary is between 36000 - 44000 £ per year.
We are looking for a Community Manager to join our award-winning Rapport team. You will be based in one of our client's offices in a prime Central London location, between Oxford Circus and Piccadilly Circus. Our client is a leading global property management company, and you will play a key role in managing this modern flexible workplace, focused on creating a thriving business community and supporting the wellbeing of small and growing companies.
You will be responsible for driving community engagement, planning and delivering a varied programme of events and experiences and fostering meaningful connections between occupiers. You will also lead the onsite Community Team, who are collectively responsible for delivering the exceptional service standards that are a hallmark of this vibrant workplace. The position holder will take the lead on delivering excellent day-to-day service standards, ensuring focus on community interaction and wellness, as well as being a key point of contact for ongoing evaluation and monitoring of the member services offered within the space.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis between 8 AM - 6 PM, with flexibility in the hours of work required as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
- Delivering an outstanding customer experience and value-added service to our members.
- Supporting the wider business objectives and ensuring a high retention rate.
- Coaching and training the Community Team and working closely with the onsite General Manager.
- Creating an exciting space that buzzes with activity, ideas, and interaction through various community engagements, events, and projects.
- Being instrumental in creating a collaborative community environment and acting as a main point of contact for all customers and support services.
- Ensuring the correct H&S procedures are adhered to, documented, and followed up.
- Supporting new customer viewings of the floor space, through demonstrating expertise and pride in the brand and your working environment.
- Managing any complaints or concerns, and liaising with the relevant departments (e.g., Facility Management, Helpdesk, Property Management, Finance, Customer Experience, Sustainability, Leasing, etc.) in a timely and efficient manner.
- Seeking feedback on a regular basis to ensure consistent and innovative service at all times.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have previous experience in a direct client-facing environment (e.g., luxury hospitality, office leasing, flexible/co-working spaces).
- Possess strong written and verbal communication and interpersonal presentation skills.
- Be confident and passionate about technology and innovation.
- Have experience in staff training/coaching, great leadership skills and strong team engagement.
- Be able to create immediate rapport with stakeholders at different levels, and confident in dealing with complaints and problem resolution.
- Act in a calm and decisive manner under pressure, while also being confident and having discretion and diplomacy.
- Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow.
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.
Community Manager employer: Compass UK & Ireland
As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Compass UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Compass UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Compass UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Compass UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Compass UK & Ireland!
How to prepare for a job interview at Compass UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
