Reservations Manager AELTC Wimbledon in Clerkenwell

Reservations Manager
Wimbledon Food & Drink | The Championships
Location: All England Lawn Tennis Club, Wimbledon, London (SW19 5AG). Some remote working is available from August to March, with onsite working required from April to July.
Contract: Permanent, with a recurring part-time and full-time working pattern.
Start date: As soon as available
Be part of Wimbledon's Iconic Championships
The Championships, Wimbledon is one of the world's most prestigious sporting events, renowned for its sporting excellence, tradition and exceptional hospitality. In 2027, we'll celebrate an extraordinary milestone: 150 years of The Championships, making this an exciting time to join our team.
We're looking for an organised, proactive and guest-focused Reservations Manager to lead our reservations function across Wimbledon Food & Drink's onsite restaurants and dining venues.
This is an opportunity to join our team in a permanent role, making a lasting contribution to the success of our hospitality operation. You'll play an important part in delivering exceptional guest experiences, developing our reservations processes and maximising restaurant bookings and capacity, both during The Championships and throughout the year.
Working closely with our Restaurant Lead, you'll take ownership of the reservations operation, combining outstanding customer service with strong organisation, commercial awareness and a focus on continuous improvement.
The role
As Reservations Manager, you'll lead the reservations and guest liaison function across all onsite restaurants and dining units, ensuring a seamless and professional experience throughout the booking journey.
You'll oversee and optimise our reservations processes, including managing the SevenRooms booking platform, guest communications, reporting, initiatives to drive bookings and maximise capacity utilisation, and the development of effective procedures and standards.
You'll also build strong relationships with internal teams, clients and external partners, ensuring our reservations operation meets the needs of the business and consistently delivers the high standards associated with Wimbledon.
As a permanent member of the Wimbledon Food & Drink team, you'll support the ongoing development and success of our reservations operation, playing a key role in delivering the landmark 150th Championships in 2027 and future Championships.
What you'll be doing
Lead the reservations operation: Oversee the end-to-end reservations process across our restaurants and dining venues, ensuring a seamless, efficient and professional guest experience.
Manage guest requests and communications: Handle guest enquiries, bookings and amendments promptly and professionally, maintaining consistently high service standards.
Champion guest satisfaction: Take ownership of guest feedback, ensuring issues are recorded, managed and resolved effectively while maintaining the high standards associated with the Wimbledon brand.
Develop and maintain procedures: Establish and maintain clear procedures, standards and policies to ensure the reservations function operates efficiently and consistently.
Oversee payments and client bookings: Ensure