Guest Services Manager
& Reception Team Leader
Recruitment Event - Rapport
Wednesday 9th September
| 3:00 PM - 7:00 PM
Location details to be confirmed upon selection and invitation
Rapport is recruiting outstanding
Guest Services Managers / Reception Team Leaders
who are passionate about leading teams, delivering exceptional service, and representing prestigious client brands with confidence and polish.
We are delighted to invite experienced hospitality and customer service leaders to attend our Guest Services Manager and Reception Team Leader Recruitment Event on Wednesday, the 9th of September, where you'll have the opportunity to learn more about our management roles, meet the Rapport team, and explore career opportunities across our London portfolio.
We are looking for an outstanding Guest Services Managers/Team Leaders to lead with poise, discretion, and a commitment to excellence. This role is centred on delivering a seamless, high-touch service experience, where attention to detail, strong leadership, and polished presentation set the standard.
Roles are available across prestigious client sites in London, with responsibility for overseeing Reception, Meetings & Events, and Switchboard operations. You will manage and inspire a large team of ambassadors, ensuring service excellence at every point of contact.
This event is invite only. Shortlisted applicants will be invited to attend and allocated a time slot, so please keep an eye on your inbox (and junk folder) for confirmation.
Contract Details
Type of Contract:
Full-time, Permanent
Hours:
40 hours per week (Monday-Friday)
Locations:
London
What Will You Get?
Financial Freedom:
Exclusive travel and grocery discounts, life assurance, and cash rewards
Secure Your Future:
Contributory pension scheme
Health Matters:
Wellness programmes, Employee Assistance Programme, and digital GP access
Thrive Personally & Professionally:
Ongoing learning and development opportunities
Celebrate Excellence:
WOW Awards recognising outstanding contributions
Give Back:
One paid volunteering day per year
On-site Perks:
Free lunch for all Rapport Ambassadors at selected sites
Main Responsibilities
Inspire, engage, and lead teams to deliver exceptional service and operational excellence
Maintain a high-profile, visible presence across front-of-house areas to build strong client relationships
Oversee all reception, meetings, and events operations with full ownership of meeting room services
Proactively identify opportunities for innovation and continuous improvement
Analyse performance data and prepare insightful monthly and quarterly reports
Manage budgets, unit costs, and ensure full purchasing compliance
Ensure service delivery consistently exceeds client expectations
The Ideal Candidate Will:
Share Rapport values:
Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
Be passionate about exceptional customer service and premium hospitality
Have
strong leadership and people management experience
Demonstrate excellent communication skills at all levels
Be confident working independently while collaborating closely with clients and teams
Show exceptional attention to detail, organisation, and time management
Be proficient in business administration and operational reporting
Ready to take the next step in your Guest Services leadership career?
Apply now to be considered for an invitation to our Guest Services Manager & Team Leader Recruitment Event on the 9th of September.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
TPBN1_UKTJ
Guest Services Manager & Team Leader Recruitment Event - 9th of September 2026 in Clerkenwell employer: Compass UK & Ireland
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