At a Glance
- Tasks: Create an exceptional workplace experience and manage daily operations.
- Company: Join a multi-award-winning guest services company with a people-first culture.
- Benefits: Enjoy travel discounts, free lunch, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal and professional growth in a supportive team.
- Why this job: Be the friendly face that makes a difference in a dynamic office environment.
- Qualifications: Strong communication skills and ideally 1 year of experience in a similar role.
The predicted salary is between 35800 - 35800 £ per year.
We are looking for a personable and proactive Floor Ambassador to join the Rapport team at our client's impressive offices, conveniently located near Bank Station. In this highly visible role, you will play a key part in delivering an outstanding workplace experience, providing exceptional service and support to employees, visitors, and guests throughout the day.
Working within the offices of a leading global investment management firm, you will act as a trusted point of contact, helping to create a welcoming, seamless, and engaging environment while ensuring the workplace runs smoothly and efficiently. If you are passionate about customer service, enjoy building relationships, and thrive in a people-focused environment, we'd love to hear from you.
Type of contract: Full-time, Permanent
Hours: 42.5 per week (Monday-Friday; 9-hour shift including 30-minute unpaid break for lunch. Current shift timings 7:30 AM - 4:30 PM and 9 AM - 6 PM)
Salary: £35,800 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, free lunch on duty!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities:
- Create an exceptional workplace experience, ensuring employees and visitors feel welcomed, supported, and valued throughout the day.
- Oversee daily workplace operations, confidently managing enquiries and delivering timely solutions to ensure a seamless office environment.
- Conduct regular floor walks to maintain high presentation standards, ensuring workspaces, meeting rooms, and communal areas remain clean, safe, and fully equipped.
- Coordinate with facilities and service partners to promptly resolve maintenance issues and support the smooth running of the workplace.
- Manage workspace services, including desk bookings, locker allocations, office moves, and workplace reconfigurations.
- Monitor and replenish workplace amenities, refreshments, and supplies, ensuring a consistently positive employee experience.
- Provide administrative support across the office, including printing, scanning, courier coordination, and general business support tasks.
- Gather and action employee feedback, continuously identifying opportunities to enhance the workplace experience and drive service excellence.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have strong communication skills.
- Have strong stakeholder management skills.
- Work well under pressure.
- Be a good problem solver.
- Be passionate in delivering excellent guest services.
- Ideally possess 1 year's worth of experience in a similar role.
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.
Floor Ambassador in Clerkenwell employer: Compass UK & Ireland
As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Ambassador in Clerkenwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Compass UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Compass UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Floor Ambassador in Clerkenwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Compass UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Compass UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Compass UK & Ireland!
How to prepare for a job interview at Compass UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
