At a Glance
- Tasks: Lead retail operations at Charlton Athletic FC, ensuring top-notch service and driving sales.
- Company: Join a vibrant team at an iconic football club with a rich heritage.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Great career growth opportunities in a supportive and inclusive workplace.
- Why this job: Be part of unforgettable guest experiences in a dynamic sports environment.
- Qualifications: Experience in high-volume food service and strong leadership skills required.
The predicted salary is between 36000 - 36000 £ per year.
Job Description
Deputy Retail Manager - Charlton Athletic FC, London | Full-Time / Permanent£36,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for a dynamic, hands-on Deputy Retail Manager to join the collaborative team at Charlton Athletic Football Club - an iconic stadium with a strong blend of heritage and community that offers the ideal environment for entertaining football and first-class food.
As Deputy Retail Manager you'll play a key role in effective running of fast-paced retail units across Charlton Athletic FC's stadium.
In collaboration with the Head of Operations, you will effectively manage the sale of liquor and food across various outlets, and ultimately drive sales, maintain high service standards, and ensure seamless retail operations during all match days and live events!We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.
Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London - we bring experiences to life with passion and precision.
From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
Deputy Retail Manager - The role Lead end-to-end concessions operations, ensuring timely ordering, stock control, scheduling, and seamless service delivery.
Drive revenue growth and spend-per-head performance while maintaining strict control of costs, waste, and production.
Analyse COS, labour spend, stock variances, and profitability metrics to support commercial decision-making.
Manage labour planning, forecasting, and rota optimisation to balance service excellence with budget targets.
Ensure full compliance with health & safety, food hygiene, Challenge 25, PCI DSS, and profit protection procedures.
Build, coach, and develop high-performing teams through recruitment, training, performance management, and succession planning.
Deliver engaging team briefings and communicate operational strategy to maximise performance and customer satisfaction.
Resolve operational challenges proactively, manage customer feedback effectively, and maintain exceptional service standards.
Identify and implement new products, service styles, and business opportunities to drive growth and enhance the guest experience.
Collaborate with clients and stakeholders to support sustainability, community engagement, and wider business objectives.
What we're looking for A background in a managerial/supervisory high-volume quality food service and/or conference and event catering.
The ability todemonstrate the development of financial controls, forecasting and commercialmodelling.
Experienced inleadinga team, delivering great food and a superior customer experience Excellent communication skills and ability to engage stakeholderseffectively.
Strong IT Skills Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a food service environment.
A strong commercial acumen and outstanding skills to increase sales and profitability within all areas of the business.
Fully flexible and willing to adapt to ever-changing environments What you'll get in return Competitive salary and full company benefits23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)Mental health support: 2 days'additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, ongoing training and structured career pathways Meals on duty included Why join us?Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong.
Locations
Deputy Retail Manager (Permanent) in Charlton, Hampshire employer: Compass Uk & Ireland
As a Housekeeping Supervisor with us, you'll be part of a supportive team that values your contributions and encourages personal growth. Our commitment to investing in our employees means you'll have access to ongoing training and development opportunities, all while working in a dynamic environment that celebrates diversity and fosters a sense of belonging. Join us in Defence, where your efforts will directly impact the quality of service we provide, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Retail Manager (Permanent) in Charlton, Hampshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Uk & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Uk & Ireland
Don't be shy about reaching out to Compass Uk & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Retail Manager (Permanent) in Charlton, Hampshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Uk & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Uk & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
