C&E Event Planner - The Jockey Club - Haydock Racecourse

We are looking for a C&E Event Planner for The Jockey Club, based at Haydock Park Racecourse. Competitive Salary + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Purpose of the Job: The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer through effective administration and customer service techniques. This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team. Responsibilities include finance responsibilities, billing clients for final payments, chasing deposits, managing on the day expenditure on the CRM system, and coordinating venue show-rounds.

Key Responsibilities:

• Be the owner of the BEO/function sheet process on venue and accurately complete for all events.
• Ensure that all revenue opportunities are captured and work towards achieving confirmed business from all opportunities.
• Maintain a daily liaison plan with relevant proactive, reactive sales and operational team members.
• Deal with and action all correspondence received via email or telephone.
• Input all relevant information correctly within the system for measurement of results in accordance with SOP's / Levy Signatures.
• Keep the sales team informed of the guest experience following the event for relevant follow-up calls.
• Be the go-to at venue level for sponsors and client requests.
• Ensure the safe and secure operation of all operational activities on behalf of all stakeholders.
• Apply all legislative and venue operational procedures and standards to provide a consistent and safe service and product.
• Promote continuous improvement and innovation in work activities.
• Assist colleagues in a willing and positive manner, including other duties as required.
• Attend all relevant training sessions and meetings.
• Promote venue facilities and maintain a positive company image.

Operational Excellence:

• Be aware of and meet the legal and company requirements for fire, safety, health and hygiene.
• Report health and safety issues to your line manager.
• Personally event coordinate commercial corporate and private conferences and events.
• Attend the weekly operation meeting and collate completed work orders, floor plans, and monthly schedules for the operational C&E meeting.
• Provide administrative support to the operations department.
• Collect deposit payments in line with new payment plans and Terms and Conditions.

Why Join Us? Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development.