At a Glance
- Tasks: Support business systems and provide day-to-day assistance across venues.
- Company: Join Levy, part of Compass Group, the world's largest catering company.
- Benefits: Competitive pay, flexible hours, and a commitment to sustainability.
- Other info: Opportunity to work in a dynamic environment with a focus on growth and inclusion.
- Why this job: Be the go-to person for system support in exciting venues like The O2 and Wimbledon.
- Qualifications: Strong computer skills, customer care experience, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: General Manager
Location: NEC
Sector: Levy UK&I
Overview: Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK and Ireland, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Excel London, The O2, Wimbledon, Twickenham, Aviva Stadium, Tottenham Hotspur, Aston Villa and Scottish Event Campus (SEC). As part of our growth strategy, we have expanded into Europe, operating multiple venues in the Netherlands and Germany, including the iconic Johan Cruyff Arena in Amsterdam and the Uber Arena in Berlin. Our ambition is continued growth across the UK and continental Europe.
At the core of what we do is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating bespoke legendary experiences at our venues. Beyond the plate, we are valued by our clients as visionary venue partners, providing a range of partnership lead solutions that enhance the experience of fans and guests within the venues that we operate. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. We have a commitment to significantly reducing our carbon impact, are official partners of Paralympics GB, and are proud to pay all our team members at least the Real Living or London Living Wage.
ROLE PURPOSE: Act as the first point of contact for Business Systems support across Group venues, providing confident day-to-day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy.
KEY RESPONSIBILITIES:
- Support & Incident Management: Serve as first-line support for system queries; triage, resolve, or escalate issues promptly while maintaining clear communications with stakeholders. Provide user guidance on system use; contribute to how-to notes and quick guides.
- Systems Administration: Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity.
- Data Protection & Governance: Handle sensitive personal data in secure environments in accordance with company policies and procedures.
- Operational Support: Complete refunds and reporting across payment systems; keep accurate records. Provide stocktake process and administrative support to operational teams.
- Administration & Delivery: Manage day-to-day administrative requirements and support delivery of departmental standards and deadlines.
SKILLS AND EXPERIENCE:
- High level of computer literacy with Microsoft Office and business systems.
- Strong organisation and time management; proactive, flexible, and able to self-manage.
- Excellent customer care and teamwork; confident written and verbal communicator with discretion.
- Applies knowledge to a variety of standard day-to-day activities, knowing when to refer to others; accountable for individual results and impact on the work group.
- Interprets client needs and offers assistance on standard practical issues; understands key business practices related to own area.
There is a requirement to be flexible, due to the needs of the business you will be required to work occasional weekends and evenings.
PERSON SPECIFICATION:
- Computer literate to high level with Microsoft Office & other systems.
- Experience of maintaining and configuring systems.
- Excellent attention to detail whilst working at pace.
- Experience of producing high quality management information.
- Good time management and organisational skills, with a proactive and flexible approach. Able to self-manage.
- Demonstrates excellent customer care and team working skills.
- Good communicator, both written and verbal to all levels - with ability to exercise discretion when required.
- Experience of delivery day-to-day systems training.
Business Systems Advisor- NEC employer: Compass Uk & Ireland
Levy UK&I, part of Compass Group, is an exceptional employer that prioritises sustainability, diversity, and employee wellbeing. With a vibrant work culture centred around delivering legendary experiences in hospitality at iconic venues, employees benefit from comprehensive training, growth opportunities, and a commitment to fair wages. Working at NEC not only offers the chance to be part of a dynamic team but also to contribute to meaningful initiatives that positively impact both people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Advisor- NEC
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Compass Uk & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Compass Uk & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Systems Advisor- NEC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Compass Uk & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Compass Uk & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Compass Uk & Ireland!
How to prepare for a job interview at Compass Uk & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
