At a Glance
- Tasks: Create a welcoming environment and engage with colleagues and visitors daily.
- Company: Join Rapport, a multi-award-winning company focused on exceptional service.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Be part of a people-first culture that values inclusion and wellbeing.
- Why this job: Make a real impact by enhancing workplace experiences and building community.
- Qualifications: 1-2 years in community management or hospitality, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
This is an exciting opportunity for a Community Coordinator to join the team at Rapport to play a key role in shaping a memorable workplace experience every single day. As the welcoming face of the business, you'll create warm, engaging first impressions for colleagues and visitors through thoughtful interactions, proactive communication, and exceptional service. Your presence will help set the tone for an environment where people feel supported, informed, and truly valued.
As a Community Coordinator, you'll build trusted relationships at every touchpoint while showcasing the outstanding services available across the workplace. You'll take ownership of your area, anticipating needs before they arise and ensuring seamless, consistent service delivery. You'll also gather and respond to feedback, championing continuous improvement and helping to create a workplace experience that stands out for all the right reasons.
Type of contract: Full-time, 12-months fixed term contract
Hours: 40 per week (Monday - Friday, shift rota basis between 7 AM - 6 PM with some flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
- Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high performing talent.
- Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service.
- Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaigns.
- Conduct daily site checklists and take ownership of H&S in your areas of responsibility, reporting, escalating, and making safe any dangerous conditions immediately.
- Prepare meeting rooms for our visitors and colleagues ensuring each room is clean and well maintained and in good working order, while liaising with other departments to ensure everything is in working order.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- A proactive, can-do attitude with a drive to find smarter, more efficient ways of working.
- Excellent verbal and written communication skills, with the ability to engage professionally at all levels.
- Ideally possess at least 1-2 years of experience in a similar position within community management, events or hospitality.
- Strong interpersonal skills, approachable, engaging, and highly collaborative.
- Exceptionally organised, with great attention to detail and effective time-management.
- Confident using Microsoft Office applications, including Excel, Word, PowerPoint, Planner, Power Apps, and Outlook.
- A customer-focused mindset with a genuine passion for delivering outstanding hospitality.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Community Coordinator in Aberdeen employer: Compass Uk & Ireland
Rapport Guest Services is an exceptional employer that prioritises a people-first culture, offering a vibrant work environment where community and collaboration thrive. As a Community Coordinator, you'll enjoy a range of benefits including exclusive discounts, wellness programmes, and extensive learning opportunities, all while contributing to a workplace that values your input and celebrates excellence through initiatives like the WOW Awards. With a commitment to inclusion and personal growth, Rapport provides a unique opportunity to make a meaningful impact in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Community Coordinator in Aberdeen
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Uk & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Uk & Ireland
Don't be shy about reaching out to Compass Uk & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Community Coordinator in Aberdeen
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Uk & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Uk & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
