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- Tasks: Be the go-to person for calls and service requests, ensuring smooth operations.
- Company: Join a company that values individuality and invests in your growth.
- Benefits: Enjoy flexible hours, recognition for your hard work, and career progression.
- Why this job: Make a real impact while working in a supportive and dynamic environment.
- Qualifications: No specific experience required, just bring your enthusiasm and professionalism.
- Other info: Part-time role with 20 hours per week, contracted for 50 weeks a year.
We’re currently recruiting a dedicated Co-Ordinator to help ensure the smooth running of the operations in Defence on a part time basis, contracted to 20 hours per week. As a Co-Ordinator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here’s an idea of what your shift patterns will be: 4 out of 7 days Please note: This role is contracted to 50 weeks per year Could you bring your spark to Defence? Here’s what you need to know before applying: Your key responsibilities will include: First point of contact for incoming telephone calls and service requests received by telephone and e-mail Escalate any complaints as required and support continuous improvement Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement Sort and dispatch calls to relevant departments Monitoring phone lines, handling incoming calls with varying queries. Resolve any issues accurately first time Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively. Ensure exceptional client delivery standards Our ideal C…
Co-Ordinator employer: Compass UK & Ireland Careers
Contact Detail:
Compass UK & Ireland Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Co-Ordinator
✨Tip Number 1
Familiarize yourself with the specific operations and services offered in the Defence sector. Understanding the nuances of this field will help you communicate effectively during your interactions and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Co-Ordinator, you'll be the first point of contact, so being clear, concise, and professional is key to making a great impression.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved issues in previous roles. This will highlight your capability to handle stakeholder queries and complaints effectively.
✨Tip Number 4
Research our company culture and values. Understanding what we celebrate and how we recognize our employees will help you align your responses during the interview, showing that you're a great fit for our team.
We think you need these skills to ace Co-Ordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Co-Ordinator position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Tailored CV: Make sure your CV reflects your experience in handling customer service inquiries, managing operations, and any relevant administrative skills. Use specific examples that demonstrate your ability to maintain high standards of quality work.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight how your skills align with the responsibilities mentioned in the job description, particularly your ability to resolve issues and handle stakeholder queries professionally.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Co-Ordinator role.
How to prepare for a job interview at Compass UK & Ireland Careers
✨Show Your Communication Skills
As a Co-Ordinator, you'll be the first point of contact for incoming calls and service requests. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently.
✨Highlight Problem-Solving Abilities
The role requires resolving issues accurately on the first attempt. Prepare examples from your past experiences where you successfully handled challenges or complaints, showcasing your problem-solving abilities.
✨Demonstrate Enthusiasm for Client Delivery
Since exceptional client delivery standards are crucial, express your passion for providing high-quality service. Share stories that illustrate your commitment to going above and beyond for clients.
✨Familiarize Yourself with Service Level Agreements
Understanding Service Level Agreements (SLAs) is key in this role. Research what SLAs are and be ready to discuss how you would ensure compliance with them in your daily tasks.
