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- Tasks: Manage client relationships and coordinate projects to ensure satisfaction.
- Company: Join Compass Pools, the UK's top name in bespoke swimming pool design.
- Benefits: Work with a prestigious brand, enjoy ongoing training, and be part of a supportive team.
- Why this job: Transform outdoor spaces while building strong client connections in a creative environment.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: Ideal for those passionate about customer service and project management.
The predicted salary is between 36000 - 60000 £ per year.
A Client Account Manager with strong customer service and project management skills is needed to join the team at Compass Pools, based in Horsham, on a full-time basis. About Compass Pools Compass Pools is the UK\’s leading name in bespoke swimming pool design and construction. With over 20 years of experience, Compass Pools has earned a reputation for transforming outdoor spaces into luxurious havens of relaxation. Known for their craftsmanship, innovation, and unwavering commitment to client satisfaction, they continue to set the standard in the swimming pool industry. Key Responsibilities Client Relationship Management: Build and maintain strong relationships, acting as a trusted advisor throughout project lifecycles. Project Coordination: Work with internal teams to ensure projects are completed on time, within budget, and to the highest standards. Communication: Provide clients with regular updates, addressing milestones, challenges, and solutions. Problem Solving: Proactively manage client queries and concerns, ensuring their satisfaction at every step. Contract Management: Handle contracts, invoicing, and payment schedules with precision. Upselling and Cross-selling: Identify opportunities to enhance client projects with additional features or services. Qualifications Proven experience in account management or a similar customer-facing role. Strong communication, interpersonal, and presentation skills. Excellent organisational and time management abilities. Proficiency in Microsoft Office Suite. Knowledge of the swimming pool industry (desirable). Benefits Opportunity to work with a prestigious brand and high-end clientele. Be part of a passionate and supportive team. Ongoing training and development opportunities. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including Account Manager, Client Relationship Manager, Customer Success Manager, Project Manager, Sales Executive, Business Development Manager, and Client Services Manager will also be considered. JBRP1_UKTJ
Premium Pool Client Account Manager employer: Compass Pools
Contact Detail:
Compass Pools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Pool Client Account Manager
✨Tip Number 1
Familiarize yourself with the swimming pool industry. Research current trends, technologies, and customer preferences to demonstrate your knowledge during interviews. This will show Compass Pools that you are genuinely interested in their business.
✨Tip Number 2
Highlight your project management skills by preparing examples of past projects where you successfully coordinated teams and met deadlines. Be ready to discuss how you overcame challenges and ensured client satisfaction.
✨Tip Number 3
Prepare to showcase your communication skills. Think of specific instances where you effectively managed client relationships or resolved conflicts. Compass Pools values strong interpersonal skills, so be ready to share your experiences.
✨Tip Number 4
Consider how you can contribute to upselling and cross-selling opportunities. Reflect on your previous roles and think of ways you enhanced client projects. This will demonstrate your proactive approach to client account management.
We think you need these skills to ace Premium Pool Client Account Manager
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Compass Pools and their reputation in bespoke swimming pool design. Highlight your understanding of their commitment to client satisfaction in your application.
Tailor Your CV: Customize your CV to emphasize your experience in account management and customer service. Include specific examples of how you've built strong client relationships and managed projects successfully.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention any relevant experience in the swimming pool industry, if applicable, and express your enthusiasm for the role.
Highlight Relevant Skills: Make sure to mention your proficiency in Microsoft Office Suite and any other relevant tools. Discuss your organizational and time management skills, as these are crucial for the Client Account Manager position.
How to prepare for a job interview at Compass Pools
✨Showcase Your Customer Service Skills
Since the role emphasizes strong customer service, be prepared to share specific examples of how you've successfully managed client relationships in the past. Highlight your ability to act as a trusted advisor and how you’ve resolved client issues.
✨Demonstrate Project Management Experience
Discuss your experience with project coordination and management. Be ready to explain how you ensure projects are completed on time and within budget, and provide examples of how you've worked with internal teams to achieve these goals.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you keep clients updated on project milestones and how you handle challenges that arise during the project lifecycle.
✨Highlight Problem-Solving Abilities
Be ready to discuss situations where you've proactively managed client queries or concerns. Share examples that demonstrate your problem-solving skills and your commitment to ensuring client satisfaction at every step.
