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- Tasks: Support customers and manage orders in a busy aftercare operation.
- Company: Ambitious manufacturing client in Haverhill with a growing team.
- Benefits: Competitive salary, career growth, pension scheme, and 25 days holiday.
- Why this job: Become a key player in customer service and logistics while developing your skills.
- Qualifications: Experience in logistics or manufacturing, with strong communication and data-management skills.
- Other info: Join a supportive team with training programmes and opportunities to travel.
The predicted salary is between 28000 - 32000 £ per year.
Location: Haverhill
Type: Full-Time, Permanent
Hours: 8:30am - 5:00pm
Salary: £28,000 - £32,000 per annum
Are you someone who loves keeping things organised, supporting customers, and being at the heart of a busy operation? Our ambitious manufacturing client in Haverhill is looking for a proactive Aftersales Coordinator to join their growing team. In this role, you will become a key part of the aftercare function - working closely with customer experience and logistics teams to ensure every order runs smoothly from start to finish. You will also build relationships with global teams and industry customers, becoming the go-to person for parts enquiries and updates.
What You’ll Be Doing:
- Building strong relationships with distributors and customers, offering excellent service every step of the way.
- Raising invoices after purchases and keeping delivery and parts costs updated accurately.
- Creating quotations and processing orders using a bespoke in-house CRM (full training provided).
- Helping customers identify the right parts for their needs, you will become an expert before you know it!
- Managing the full parts-order journey, including bookings and creating shipping documentation for both UK and international shipments.
- Monitoring shipments and keeping customers updated on progress.
- Acting as the first point of contact for customer enquiries by phone and email.
What We’re Looking For:
- Experience within logistics, manufacturing, or a machinery-based environment.
- Previous aftersales or coordination experience within a manufacturing setting is ideal.
- Someone confident on the phone, with a professional and friendly communication style.
- Great attention to detail and strong data-management skills.
- A positive attitude and eagerness to learn, grow, and develop.
What’s In It For You:
- A competitive salary based on experience.
- Genuine opportunities to grow your career within an expanding business.
- Pension scheme.
- A supportive, welcoming team.
- 25 days holiday plus UK bank holidays.
- Training programmes and opportunities to travel.
If you’re enthusiastic, organised, and ready to take the next step in your career, this could be the perfect fit. Whether you’ve worked in aftersales before or come from a similar environment, we’d love to hear from you apply today.
Aftersales Coordinator in Haverhill employer: Compass Point Recruitment
Contact Detail:
Compass Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Coordinator in Haverhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in aftersales. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since the role involves being the first point of contact for customer enquiries, being confident and friendly on the phone is key. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Aftersales Coordinator in Haverhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Aftersales Coordinator role. Highlight any relevant experience in logistics or aftersales, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your passion for customer service and how you can contribute to keeping things organised.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and teams, make sure your written application reflects your friendly and professional communication style. We want to see that you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Compass Point Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Aftersales Coordinator role. Familiarise yourself with the key responsibilities like managing parts orders and building relationships with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication style. Practice answering questions clearly and professionally, and think of examples where you've successfully handled customer enquiries or built strong relationships in previous roles.
✨Highlight Your Attention to Detail
Attention to detail is crucial for an Aftersales Coordinator. Bring examples from your past experiences where your meticulous nature made a difference, whether it was in managing data or ensuring accurate invoicing. This will show that you can handle the responsibilities of the job effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
