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For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service across various channels.
- Company: Join a reputable organisation known for its commitment to excellence.
- Benefits: Competitive salary, training provided, and opportunities for career growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a positive attitude; customer service experience is a plus.
- Other info: Dynamic team environment with support for personal development.
The predicted salary is between 26000 - 28000 £ per year.
We are seeking a dedicated Customer Service Representative to join our client's team. This role involves engaging with customers via various communication channels, providing exceptional service, and supporting the organisation's reputation for excellence. The ideal candidate will possess strong communication skills, be organised, and capable of handling multiple tasks efficiently.
Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, and live chat
- Provide accurate information regarding products and services, ensuring customer satisfaction
- Record customer interactions and update relevant data entry systems with precise details
- Identify opportunities for up-selling additional products or services to maximise sales potential
- Assist customers with troubleshooting issues and resolving complaints effectively
- Maintain a positive attitude and uphold excellent phone etiquette during all interactions
- Collaborate with team members to ensure seamless service delivery and share insights for continuous improvement
Skills
- Proficient in data entry with high attention to detail
- Excellent communication skills, both verbal and written
- Strong phone etiquette and professional demeanour
- Analytical skills to interpret customer needs and provide suitable solutions
- Ability to up-sell products or services tactfully without being pushy
- Organised with the ability to manage multiple tasks efficiently under pressure
- Experience in a customer service environment is preferred but not essential; training will be provided
If this role sounds of interest to you, then apply now!
Customer Service Assistant in Mildenhall employer: Compass Point Recruitment Ltd
Contact Detail:
Compass Point Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Mildenhall
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. This will boost your confidence and prepare you for those curveball questions during the interview.
✨Tip Number 3
Don’t forget to showcase your communication skills! During the interview, be clear and concise in your answers. Remember, they’re looking for someone who can engage with customers effectively, so let your personality shine through.
✨Tip Number 4
Apply through our website for a smoother process! It’s super easy, and you’ll get updates directly from us. Plus, it shows you’re proactive and keen on the role. Let’s get you that Customer Service Assistant position!
We think you need these skills to ace Customer Service Assistant in Mildenhall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your communication skills and any relevant experience that shows you can handle customer enquiries like a pro!
Show Off Your Skills: Don’t be shy about showcasing your organisational skills and attention to detail. Mention any past experiences where you’ve juggled multiple tasks or resolved customer issues effectively.
Be Professional Yet Friendly: When writing your application, keep a professional tone but let your personality shine through. We love candidates who can maintain a positive attitude and show they’re ready to engage with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Compass Point Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the responsibilities listed in the job description, such as responding to customer enquiries and maintaining a positive attitude. This will help you tailor your answers to show how you fit the bill.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. You could even role-play common customer service scenarios with a friend. This will not only boost your confidence but also prepare you for any tricky questions that may come up during the interview.
✨Showcase Your Organisational Skills
The job requires managing multiple tasks efficiently, so be ready to discuss how you stay organised. Bring examples of how you've handled busy periods in previous roles or how you prioritise tasks. This will demonstrate your ability to thrive under pressure, which is crucial for a Customer Service Assistant.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about their team dynamics or how they measure success in the customer service department. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
