At a Glance
- Tasks: Lead IT service delivery and enhance user experience across the UK and US.
- Company: Join COMPASS Pathways, a leader in innovative mental health solutions.
- Benefits: Enjoy a competitive salary and valuable benefits package.
- Other info: Customer-first mindset and strong Microsoft 365 skills are essential.
- Why this job: Make a real difference in IT services while working in a dynamic environment.
- Qualifications: 8-12 years of IT experience with vendor management and ITIL knowledge.
The predicted salary is between 80000 - 100000 £ per year.
COMPASS Pathways is seeking a Director, End User Services in London. This role will lead delivery and improvement of IT services across the UK and US, overseeing service desk functions and ensuring a high-quality user experience.
The ideal candidate will have 8–12 years of IT experience, including vendor management and ITIL framework knowledge. A customer-first mindset and strong understanding of Microsoft 365 environments are essential.
Valuable benefits and competitive salary package included.
Global Director of End User Services & IT in London employer: Compass Pathways
COMPASS Pathways is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in the heart of London. With a strong focus on innovation and a commitment to delivering high-quality IT services, employees benefit from competitive salaries, valuable perks, and the opportunity to make a meaningful impact in the mental health sector. Join us to be part of a forward-thinking team that values collaboration and a customer-first approach.
StudySmarter Expert Advice🤫
We think this is how you could land Global Director of End User Services & IT in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience with service desk functions or Microsoft 365. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL framework knowledge and vendor management skills. We recommend practising common interview questions related to user experience and service delivery to show you’re the right fit for the role.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to the hiring team at COMPASS Pathways.
We think you need these skills to ace Global Director of End User Services & IT in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your IT experience, vendor management, and any knowledge of the ITIL framework to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about improving IT services. Share examples of how you've enhanced user experiences in previous roles, especially in Microsoft 365 environments.
Showcase Your Customer-First Mindset:In both your CV and cover letter, emphasise your customer-first approach. We want to see how you’ve prioritised user needs and improved service delivery in your past positions.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Compass Pathways
✨Know Your ITIL Framework
Make sure you brush up on your ITIL knowledge before the interview. COMPASS Pathways is looking for someone who can lead service delivery, so being able to discuss how you've applied ITIL principles in past roles will show you're the right fit.
✨Showcase Your Customer-First Mindset
Prepare examples that highlight your customer-first approach. Think about times when you went above and beyond to improve user experience or resolve issues quickly. This will resonate well with the hiring team.
✨Familiarise Yourself with Microsoft 365
Since a strong understanding of Microsoft 365 environments is essential, make sure you can discuss your experience with these tools. Be ready to talk about specific projects where you implemented or improved Microsoft 365 services.
✨Vendor Management Experience Matters
With vendor management being a key part of the role, come prepared to discuss your experience in this area. Highlight any successful partnerships you've built and how they contributed to service improvements.
