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- Tasks: Provide hands-on IT support and troubleshoot tech issues for Compass Lexecon employees.
- Company: Join a leading economic consultancy with over 600 professionals globally, known for integrity and excellence.
- Benefits: Enjoy a collaborative work culture, diverse teams, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving real-world problems while enhancing your tech skills.
- Qualifications: Bachelor’s in IT or related field, 3 years IT support experience, and strong Microsoft 365 skills required.
- Other info: This is a 6-month fixed-term contract with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Compass Lexecon: Compass Lexecon is a world-leading economic consultancy. We advise on economic issues related to competition policy, economic and financial regulation, public policy and the assessment of damages, across all industries. Established in 1977, Compass Lexecon has over 600 professional staff, including 170+ Ph.D. economists based in 25 offices globally. Our economists produce creative, compelling solutions, underpinned by rigorous economic thinking and cutting-edge analysis. We have advised clients in matters before regulatory agencies and courts in over 100 jurisdictions encompassing virtually all industries. Compass Lexecon International has over 350 economists and academic affiliates based across 17 offices in EMEA, Asia Pacific and Latin America. Our diverse group of experts and academic affiliates is known for its integrity, creative thinking, and exceptional quality work. Our working approach is firmly grounded in shared values of integrity, excellence, and collaboration. We are committed to being an equal opportunities employer and welcome applications from all suitably qualified persons regardless of protected characteristics. We believe that working in diverse teams, where everybody’s views are considered and respected, helps us to deliver work of the highest standards of quality and integrity.
About the Role: The Technical Support Engineer will serve as a key advisor and point of contact to Compass Lexecon employees on a wide range of IT issues. You will provide hands-on support for computer systems, applications, networks, and voice/video communication systems, collaborating with our global IT team to anticipate and address user needs efficiently.
Key Responsibilities:
- Act as the primary technology support contact in the London office.
- Provide remote technology support across our EMEA region.
- Configure, install, and troubleshoot all standard software applications on laptop computers.
- Configure and support all standard business applications on Compass Lexecon mobile devices.
- Assist with audio/video conferencing and voice systems (Cisco IPT).
- Provide support to employees with application software installation and use.
- Deliver training to new hires on IT systems, services, and best practices.
- Respond to and resolve technical issues in accordance with established IT service management processes.
- Maintain accurate records of service requests and incident resolutions.
- Perform occasional physical tasks (e.g., lifting equipment, accessing under-desk cabling).
- Provide occasional out-of-hours or weekend support as part of a rotating schedule.
Experience & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Minimum 3 years’ experience in IT support within a professional services environment.
- Minimum 2 years of hands-on experience with Active Directory and Windows 10.
- Strong proficiency with Microsoft 365 applications and cloud services.
- Experience with remote support tools and ticketing systems.
- Familiar with local and wide area network concepts, LAN/WAN connectivity, and data communications protocols.
- Detailed knowledge of leading PC workstation and server hardware and software, including networking and communications interfaces and relationships.
- A thorough understanding of PC hardware components and supported software, including messaging clients, web browsers, anti-virus software, office productivity applications, and time entry systems.
Key Skills & Competencies:
- Excellent troubleshooting and diagnostic abilities.
- Strong interpersonal and communication skills.
- Organised and self-motivated with a positive attitude.
- Willingness to take ownership and see issues through to resolution.
- Ability to explain technical issues to non-technical users.
- Comfortable working both independently and collaboratively in a team.
- Ability to manage and prioritise multiple tasks in a fast-paced environment.
Technical Support Engineer (6 month FTC) employer: Compass Lexecon
Contact Detail:
Compass Lexecon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (6 month FTC)
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Active Directory, Windows 10, and Microsoft 365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past technical issues you've resolved. Be ready to explain your thought process and the steps you took to reach a solution, as this will highlight your problem-solving abilities.
✨Tip Number 3
Research Compass Lexecon's work and values to understand their approach to collaboration and integrity. During your interview, align your answers with their core values to show that you would be a good cultural fit for the team.
✨Tip Number 4
Prepare to discuss your experience in providing training or support to non-technical users. This role requires excellent communication skills, so being able to convey complex information simply will set you apart from other candidates.
We think you need these skills to ace Technical Support Engineer (6 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly within a professional services environment. Emphasise your hands-on experience with Active Directory, Windows 10, and Microsoft 365 applications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your troubleshooting skills and ability to communicate technical issues to non-technical users.
Showcase Relevant Skills: Clearly outline your technical skills related to the job description, such as proficiency with remote support tools, ticketing systems, and knowledge of LAN/WAN connectivity. Use examples to illustrate your abilities.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Compass Lexecon
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the technologies mentioned in the job description, especially Active Directory, Windows 10, and Microsoft 365 applications. Be prepared to discuss your hands-on experience with these tools and how you've used them to solve problems in previous roles.
✨Demonstrate Your Troubleshooting Skills
Prepare to showcase your troubleshooting and diagnostic abilities during the interview. You might be asked to walk through a technical issue you've resolved in the past, so think of specific examples that highlight your problem-solving skills and how you approached the situation.
✨Communicate Clearly
Since you'll be explaining technical issues to non-technical users, practice articulating complex concepts in simple terms. During the interview, focus on clear communication and ensure you can convey your thoughts effectively, demonstrating your strong interpersonal skills.
✨Show Your Organisational Skills
The role requires managing multiple tasks in a fast-paced environment. Be ready to discuss how you prioritise your workload and stay organised. Share examples of how you've successfully managed competing demands in previous positions to illustrate your ability to handle the responsibilities of this role.
