At a Glance
- Tasks: Coordinate international relocations, providing exceptional customer service and managing all aspects of the process.
- Company: Join Cartus, a global leader in corporate relocation with a focus on diversity and inclusion.
- Benefits: Enjoy remote work, extensive training, 23 days holiday, and a supportive work environment.
- Other info: Work from home with opportunities for career growth and personal development.
- Why this job: Make a real impact by helping people navigate their relocation journeys while developing your skills.
- Qualifications: Strong customer service and project management skills; experience in global mobility is a plus.
The predicted salary is between 30000 - 40000 € per year.
About Cartus: Cartus is a global trusted industry leader, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world.
Our Winning Behaviours: Obsess About Growth. Always Find A Better Way. Relentlessly Focus On Talent. Achieve Exceptional Results. These are the winning behaviours that represent what we believe in and support how we go about our business each day. Our commitment to our people and all our winning behaviours are made possible through the passion and energy of our diverse team members.
About the role: Due to continued growth and success we are looking for enthusiastic customer service professionals to work in a varied and fast paced environment which offers great benefits and long term career opportunities. A role where no two days are the same, and each day will supply new challenges to face head on whilst you provide exceptional customer service. In this role, you will be working from home, supplied with virtual onboarding and training. With occasional travel to our Swindon Hub, you do have to be located within the UK for this role. You will serve as the prime navigator and owner of the relocation process for the assignees from start to finish. Working within a busy environment with multiple customers to co-ordinate every aspect of the relocation process.
Responsibilities:
- Act as the single point of contact and coordination for all phases of the international relocation process making sure this is handled with integrity, professionalism, and understanding on an international scale.
- Coordinate and manage the delivery of all relocation services based on individual client policies.
- Build long term relationships with all customers and ensure an excellent customer service is provided and in a timely manner.
- Manage and maintain all internal and external relationships.
- Take responsibility for all elements of the relocation and demonstrate knowledge on all services and products.
- Demonstrate the ability to think creatively and work independently.
About you: Previous experience in global mobility is desired but not essential. Our market leading training can upskill you in every aspect of relocation. This role operates at a professional level, and as such requires the holder to be able to think laterally and be highly flexible. You will bring a minimum of 2-3 years’ experience in a role which requires strong customer service/coordination/project management skills with the ability to manage a high volume of work and a busy mailbox within a fast paced environment. You must have excellent organisation and multi-tasking skills and be able to work both on personal initiative and in a team environment. You will have a high level of accuracy and be process orientated. As this role is completely working from home you will need to be able to work independently and use your own initiative. The ideal candidate will have experienced travelling and living abroad, great customer service skills or have a strong project coordination background.
Why Join Us: As a Cartus employee you will be part of a global company who focuses on Diversity, inclusion and equality. We foster a supportive, fun and open environment. Cartus supports their employees in different ways, from career and professional development to physical and mental wellbeing. As a Cartus employee you will have access to the below and more:
- Extensive new hire training
- Full IT equipment provided
- Reward & Recognition Programmes
- 23 days holiday plus bank holidays
- Additional days off for your birthday and for Christmas Eve
- Private Medical Scheme
- Long Term Sickness insurance
- Pension Scheme
- Life Insurance
- Employee discount platforms
- Wellbeing initiatives
- Employee Resource Groups
How to apply: Do you feel like you would be a good fit for this role? If so, then be sure to click apply.
Consultant International Relocation employer: Compass International Holdings
Cartus is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a supportive remote working environment in the UK. With a strong focus on diversity and inclusion, employees benefit from extensive training, generous holiday allowances, and various wellbeing initiatives, making it an ideal place for those seeking meaningful career development in the international relocation sector.
Contact Detail:
Compass International Holdings Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Consultant International Relocation
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for relocation roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm for customer service and problem-solving shine through. Remember, they want to see how you fit into their team culture, so be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Cartus. Don’t miss out!
We think you need these skills to ace Consultant International Relocation
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the International Relocation Co-ordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Flexibility:This role requires a high level of flexibility and creativity. In your application, share examples of how you've adapted to changing situations or solved problems in previous roles. We love candidates who can think on their feet!
Emphasise Your Organisation Skills:Since you'll be managing multiple relocations at once, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay organised and manage your workload effectively. We appreciate a well-structured approach!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Compass International Holdings
✨Know Your Stuff
Before the interview, make sure you understand Cartus and their approach to international relocation. Familiarise yourself with their winning behaviours and think about how your experience aligns with their values. This will help you demonstrate that you're not just a good fit for the role, but also for the company culture.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Think of specific situations where you managed multiple tasks or resolved issues creatively, as this will highlight your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the role, team dynamics, or the training process. This shows your genuine interest in the position and helps you gauge if Cartus is the right place for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
✨Demonstrate Flexibility and Initiative
Given the nature of the role, it's crucial to show that you can adapt to changing circumstances. Share examples of times when you had to think on your feet or adjust your plans to meet client needs. Highlighting your ability to work independently while still being a team player will resonate well with the interviewers.
