Care Co-ordinator in Brixham

Are you someone who loves helping people, staying organised, and being at the heart of patient care? We're looking for a highly motivated and enthusiastic Care Coordinator to join our team at Compass House. This is a full time, 12 month fixed term maternity cover role (34-38 hours per week), with the potential to become permanent for the right person. The working pattern is over four days, 8am – 6pm, and includes Fridays. Pay starts at £12.81 per hour, rising to £12.95 after successful completion of probation.

Main duties of the job:

• The role is the first step of our patient journey to support people to get the help and care that they need.
• It involves a mixture of working on the front desk, answering calls and administrative work.
• Booking appointments, dealing with all general enquiries, explaining procedures and making new and follow‑up appointments.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner.
• Receive and make telephone calls as required.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
• Processing referrals.
• Dealing with insurance reports/requests for private work and copy notes through paper requests and iGPR.

About us:

Compass House is a dynamic, forward‑thinking practice, rated Outstanding by CQC and based in a fantastic purpose‑built centre in Brixham. With a growing patient list of more than 15,000, we are proud to deliver high‑quality care at the heart of our community. As a Gold‑accredited Investors in People organisation, we offer a welcoming and supportive environment, regular training opportunities, and a role where you can genuinely make a difference. Our excellent support team, consistently high patient satisfaction scores, and low staff turnover reflect the positive, rewarding culture we've built. We're now looking for someone who shares our values and enthusiasm to join us as we continue to develop our exciting plans for the future.

Job responsibilities:

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification:

Experience:

• Experience of working with a team.
• Experience of working with people in a caring situation.

Knowledge and Skills:

• Good interpersonal and communication skills.
• Able to organise and prioritise work tasks.
• Able to work under pressure.
• Enjoy working as part of a team.
• Basic IT skills.
• Good telephone skills.

Qualifications:

• GCSE Grade A to C in English and Maths or equivalent NVQ level 3 Business and Administration.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full‑time, Flexible working, Compressed hours.