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- Tasks: Deliver top-notch customer service across reception, restaurant, and bar areas.
- Company: Join a vibrant team in a dynamic hospitality environment.
- Benefits: Flexible shifts, great team atmosphere, and opportunities for growth.
- Other info: Zero-hour contract with shifts based on business needs.
- Why this job: Be the face of our venue and create memorable experiences for guests.
- Qualifications: Friendly attitude, strong communication skills, and teamwork spirit.
The predicted salary is between 10 - 12 £ per hour.
A Front of House Staff member is responsible for delivering excellent customer service across reception, restaurant, and bar areas. This role ensures guests receive a welcoming, professional, and enjoyable experience throughout their visit while maintaining high standards of presentation, cleanliness, and service.
Key Responsibilities
- Guest Service & Reception Duties
- Welcome guests in a friendly and professional manner
- Assist guests with enquiries, reservations, and general information
- Manage guest check-ins, bookings, and seating arrangements where required
- Handle telephone calls and communicate messages accurately
- Maintain a positive and welcoming atmosphere at all times
- Restaurant & Bar Service
- Serve food and beverages efficiently and according to company standards
- Take customer orders accurately using tills or ordering systems
- Prepare and serve drinks in accordance with licensing regulations
- Clear and reset tables promptly to maintain cleanliness and presentation
- Monitor guest satisfaction and respond to requests or concerns professionally
- Cleanliness & Presentation
- Maintain cleanliness and organisation in reception, restaurant, and bar areas
- Ensure tables, menus, service stations, and public areas are clean and fully stocked
- Follow health, hygiene, and food safety procedures at all times
- Assist with opening and closing duties across front of house areas
- Teamwork & Operational Support
- Work closely with kitchen, bar, and management teams to ensure smooth service
- Support colleagues during busy service periods
- Follow company procedures, policies, and safety standards
- Report maintenance issues, breakages, or customer concerns to management promptly
Skills & Qualifications
- Customer Service Skills: Ability to provide friendly, professional, and attentive service
- Communication: Strong verbal communication and interpersonal skills
- Teamwork: Ability to work effectively as part of a team in a fast‑paced environment
- Time Management: Ability to prioritise tasks and work efficiently during busy periods
- Attention to Detail: Maintain high standards of cleanliness, presentation, and service
- Flexibility: Willingness to work across reception, restaurant, and bar areas as required
Working Conditions
- Shifts may include mornings, evenings, weekends, and holidays
- This is a zero‑hour contract role, with shifts offered based on business needs
- Work may involve prolonged standing, carrying trays, and working in busy environments
- Uniform and grooming standards must be maintained at all times
NOTE - Applicants must have valid right to work in the UK to be considered for the role.
Front of House Staff in Llangollen employer: Compass Hospitality UK Ltd
Contact Detail:
Compass Hospitality UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Staff in Llangollen
✨Tip Number 1
Get to know the venue! Before your interview, pop in and check out the atmosphere. This shows you’re genuinely interested and gives you a chance to see how the team operates.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with handling different guest scenarios. It’ll help you shine during the interview!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional when you show up for your interview. First impressions matter, especially in a front of house role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily!
We think you need these skills to ace Front of House Staff in Llangollen
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see how you connect with our values and how you can bring a friendly vibe to our Front of House team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Compass Hospitality UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Front of House Staff member. Familiarise yourself with customer service expectations, cleanliness standards, and teamwork dynamics. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to create a welcoming atmosphere and handle enquiries professionally.
✨Practice Your Communication
Strong verbal communication is key in this role. Practise speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your skills and how they relate to the job.
✨Dress the Part
First impressions matter! Make sure you dress smartly and maintain a professional appearance for your interview. This not only shows respect for the interviewers but also reflects the grooming standards expected in the role. A polished look can set you apart from other candidates.