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- Tasks: Welcome guests, manage check-ins/outs, and provide info on hotel services.
- Company: Join a vibrant hotel team focused on guest satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a chance to meet diverse people.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
The Hotel Receptionist serves as the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out experience. This role is central to guest satisfaction, requiring excellent communication, organisational skills, and a strong customer service mindset.
Key Responsibilities
- Guest Services
- Greet guests upon arrival with professionalism and warmth
- Handle check-in and check-out procedures efficiently
- Provide information about hotel services, local attractions, and transport options
- Respond to guest inquiries, requests, and complaints promptly and courteously
- Manage wake-up calls, reservations, and special guest arrangements
- Maintain accurate guest records and update reservation systems
- Process payments, issue invoices, and manage billing queries
- Monitor room availability and coordinate with housekeeping and reservations
- Prepare daily reports and handovers for incoming shifts
- Answer phone calls and emails professionally and promptly
- Liaise with other departments (housekeeping, maintenance, F&B) to fulfil guest needs
- Coordinate guest arrivals and departures with transport or concierge services
- Handle emergency situations calmly and follow hotel protocols
- Maintain a clean, organised, and welcoming reception area
- Ensure promotional materials and signage are up to date
- Monitor guest feedback and escalate issues to management when necessary
Skills & Competencies
- Customer Service Excellence: Friendly, attentive, and solution-oriented
- Communication: Clear verbal and written skills across all guest interactions
- Organisation: Ability to multitask and manage time effectively
- Technical Proficiency: Familiarity with property management systems (PMS), POS systems, and Microsoft Office
- Discretion & Professionalism: Respect for guest privacy and hotel policies
Working Conditions
- Full-time or part-time shifts, including mornings, evenings, weekends, and holidays
- Standing for extended periods required
- May involve handling luggage or assisting guests with mobility needs
Performance Indicators
- Guest satisfaction scores and feedback
- Accuracy of reservations and billing
- Responsiveness to guest requests and complaints
- Coordination with other departments and shift handovers
NOTE: Applicant must have right to work in the UK to be considered for the role.
Receptionist in Inverness employer: Compass Hospitality UK Ltd
Contact Detail:
Compass Hospitality UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Inverness
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a smile and a friendly hello. It sets the tone for the whole meeting and shows you’re ready to provide that warm welcome guests expect.
✨Tip Number 2
Be prepared to chat about your customer service experiences. Think of specific examples where you’ve gone above and beyond for a guest or resolved a tricky situation. This will show you’ve got the skills to handle anything that comes your way!
✨Tip Number 3
Don’t forget to ask questions during your interview! Inquire about the hotel’s approach to guest satisfaction or how they handle busy periods. This not only shows your interest but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your appreciation for the opportunity. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist in Inverness
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with the role of a receptionist. Use a friendly tone and share a bit about why you love customer service.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in guest services and any skills that match what we’re looking for, like communication and organisation. This helps us see you as a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you the best candidate for the receptionist role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Compass Hospitality UK Ltd
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, local attractions, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can enhance guest experiences.
✨Practice Your Communication Skills
As a receptionist, clear communication is key. Practice answering common interview questions out loud, focusing on being friendly and professional. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks effectively. Think of examples from past experiences where you successfully handled busy periods or resolved guest complaints. This will demonstrate your ability to thrive in a fast-paced environment.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.