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- Tasks: Lead and develop retail operations across multiple sites, ensuring high-quality customer experiences.
- Company: Join a dynamic team at West Hertfordshire Teaching Hospitals with a focus on innovation.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact in retail while driving sales and operational efficiency.
- Qualifications: Experience in multi-site retail management and strong leadership skills required.
- Other info: Be part of sustainability initiatives and contribute to exciting new projects.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Retail Manager to lead and develop our retail operations across five sites, including restaurants, coffee shops, vending, smart markets, and hospitality/events. You will be responsible for operational performance, commercial delivery, and brand standards, ensuring a high-quality, customer-focused experience while driving sales, gross profit, and efficiency. Working on a 5/7 rota, you will also act as the senior operational lead on weekends, supporting seamless collaboration and resilience across the wider operational team.
Key Responsibilities
- Lead multi-site retail operations, ensuring compliance with brand, health & safety, allergen, and food hygiene standards.
- Deliver high-quality, customer-focused services while driving sales, gross profit, and operational efficiency.
- Manage budgets, labour, stock, and resources to ensure value for money and operational continuity.
- Lead, develop, and motivate retail teams, ensuring effective training, HR compliance, and high performance.
- Implement service improvements, monitor KPIs, and participate in audits to drive continuous improvement.
- Act as the main point of contact for stakeholders and support performance reporting and governance.
- Contribute to new projects, innovation, and sustainability initiatives, including Net Zero commitments.
About You
- Experience managing multi-site retail operations, branded outlets, or franchises.
- Track record of driving sales, gross profit, and operational improvements.
- NVQ Level 3 (or equivalent) and experience in a similar management role.
- Strong commercial awareness, contract knowledge, and KPI management experience.
- Excellent leadership, communication, and stakeholder management skills.
- Food Safety Level 4 and enhanced DBS clearance (or ability to obtain).
- Results-oriented, adaptable, and committed to delivering high standards in a complex environment.
Retail Operations Manager in Watford employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work in multi-site operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its brand standards. Show us you understand their values and how you can enhance customer experience while driving sales. Tailor your examples to highlight your relevant experience!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Retail Operations Manager in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your experience in managing multi-site operations and any relevant achievements that showcase your ability to drive sales and improve operational efficiency.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to express your passion for retail management and how your skills align with our goals, especially around customer-focused service and team leadership.
Showcase Your Leadership Skills: We want to see your leadership style! Include examples of how you've motivated teams and managed performance in previous roles. This will help us understand how you can lead our retail operations effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Compass Group
✨Know Your Retail Operations
Make sure you brush up on your knowledge of multi-site retail operations. Understand the specific challenges and opportunities that come with managing various locations, especially in a healthcare setting. Be ready to discuss how you've successfully driven sales and operational improvements in your previous roles.
✨Showcase Your Leadership Skills
As a Retail Operations Manager, you'll need to lead and motivate teams effectively. Prepare examples of how you've developed your team members and improved performance. Highlight your experience in training and HR compliance, as well as any successful initiatives you've implemented to boost morale and efficiency.
✨Demonstrate Commercial Awareness
Familiarise yourself with key performance indicators (KPIs) relevant to retail operations. Be prepared to discuss how you've managed budgets, stock, and resources in the past. Showing that you understand the financial side of retail will impress interviewers and demonstrate your capability to drive gross profit.
✨Engage with Sustainability Initiatives
With a focus on sustainability and Net Zero commitments, it's essential to show your awareness of these issues. Think about how you've contributed to similar projects in the past or how you would approach sustainability in this role. This will not only align with the company's values but also showcase your forward-thinking mindset.
