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- Tasks: Lead shifts, supervise staff, and ensure top-notch customer service.
- Company: Join Costa, a major High Street brand with a focus on individuality.
- Benefits: Competitive pay, great perks, and opportunities for learning and development.
- Other info: Diverse and inclusive culture that values every team member.
- Why this job: Make an impact in a fast-paced environment while growing your career.
- Qualifications: Experience in retail or hospitality, with strong leadership skills.
The predicted salary is between 22000 - 26000 £ per year.
We're currently recruiting a dedicated Cafe Supervisor to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 35 hours per week. As a Cafe Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here's an idea of what your shift patterns will be: Variable shifts.
Key Responsibilities:
- Lead shifts in the absence of management, including opening and closing.
- Maintain high standards of health & safety and food safety.
- Supervise, train and support Baristas / CSAs.
- Deliver excellent customer service and drive sales through upselling.
- Complete daily checks, paperwork and brand records.
- Support stock control, deliveries and ordering.
- Ensure full compliance with brand, audit and profit protection standards.
Who You Are:
- Experienced in retail or hospitality, ideally in a supervisory role.
- Customer focused, organised and confident leading a team.
- Flexible and able to work in a fast‑paced environment.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Costa - Supervisor - Costa in Wateringbury employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa - Supervisor - Costa in Wateringbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Costa's social media and website. Understanding their values and what they celebrate can help you connect during your chat.
✨Tip Number 2
Practice your customer service skills! As a Cafe Supervisor, you'll need to lead by example. Think of examples from your past experiences where you went above and beyond for customers and be ready to share them.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've trained or supported team members in the past. Highlighting your ability to motivate others will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Costa team and ready to bring your spark!
We think you need these skills to ace Costa - Supervisor - Costa in Wateringbury
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee and customer service shine through. We want to see how you can bring that spark to Costa, so share any relevant experiences that highlight your enthusiasm!
Tailor Your CV: Make sure your CV is tailored to the Cafe Supervisor role. Highlight your supervisory experience and any skills that match the job description. We appreciate when candidates take the time to align their background with what we're looking for.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and avoid long paragraphs. We love a well-structured application that makes it easy for us to see your qualifications at a glance!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Compass Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with Costa’s values and what it means to be a Cafe Supervisor. Brush up on your knowledge of health and safety standards, customer service excellence, and how to lead a team effectively. This will show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Cafe Supervisor, you’ll need to lead shifts and support your team. Prepare examples from your past experiences where you’ve successfully managed a team or handled a challenging situation. This will demonstrate your capability to take charge and inspire others.
✨Be Customer-Centric
Costa prides itself on excellent customer service. Think of specific instances where you’ve gone above and beyond for a customer. Highlighting these experiences will show that you understand the importance of customer satisfaction and are ready to drive sales through upselling.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.