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- Tasks: Manage accommodation bookings and provide excellent customer service in a dynamic environment.
- Company: Join Compass Group UK&I, a leader in Defence and Government services.
- Benefits: Enjoy discounts on travel, groceries, cinema tickets, and wellness classes.
- Why this job: Make a real impact by ensuring smooth operations and delivering top-notch service.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
We're currently recruiting a dedicated Accommodation Booking Admin to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours per week. As an Accommodation Booking Admin, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Defence?
Our key responsibilities will include:
- Answering telephone queries
- Dealing with email queries
- Sending out booking forms via email
- Loading bookings on to our PC (we have a hotel package)
- Sending confirmation emails
- Adding bills onto reservations
- Allocating room numbers to reservations
- Lots of PC work when in the Call Centre
Our ideal Accommodation Booking Admin will:
- Deal with customer queries
- Answer telephone queries
- Check the daily arrivals and departure lists
- Greet customers
- Check reservations in
- Take payments (Cash and Card)
- Daily Key Press checks
- Balance float at end of shift
- Add bills onto reservations
- Allocate room numbers to reservations
- Send confirmation emails
- Be very much face to face customer focussed when working in the reception.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us: Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Accommodation Booking Admin in Swindon employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Booking Admin in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Defence and Compass Group. Understanding their values and culture will help you connect during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Accommodation Booking Admin role.
✨Tip Number 3
Show off your customer service skills! Since this role is all about dealing with customers, think of examples from your past experiences where you went above and beyond to help someone. Share these stories during your interview to really stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Accommodation Booking Admin in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Accommodation Booking Admin role. Highlight relevant experience, especially in customer service and admin tasks, so we can see how you fit into our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're excited about joining us at Defence. Let us know what makes you the perfect fit!
Show Off Your Skills: In your application, don’t forget to mention any specific skills that relate to the job, like handling bookings or dealing with customer queries. We love seeing how you can contribute to our smooth operations!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and get you on board quickly!
How to prepare for a job interview at Compass Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Accommodation Booking Admin. Familiarise yourself with tasks like handling customer queries, managing bookings, and using hotel management software. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is heavily focused on customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a face-to-face environment.
✨Practice Common Interview Questions
Anticipate questions related to your experience with booking systems, handling payments, and managing customer inquiries. Practising your responses can help you articulate your thoughts clearly during the interview. Consider doing mock interviews with a friend to build your confidence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for an Accommodation Booking Admin. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
