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For Companies At a Glance
- Tasks: Lead and support teams in delivering top-notch soft services at client sites.
- Company: Join a diverse and inclusive team at Compass Group UK&I.
- Benefits: Enjoy a great benefits package including discounts, wellness classes, and career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in managing facilities services and strong people management skills required.
- Other info: Flexible hours and a culture that celebrates diversity and individuality.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Soft Services Manager
Are you an experienced facilities professional with a strong background in managing multiple soft service functions? We\’re looking for a hands-on leader to oversee the day-to-day delivery of a wide range of services at our client site.
Responsibilities
- Leading and supporting teams across soft services ensuring consistently high performance.
- Overseeing specialist services delivered via sub-contractors.
- Handling client escalations promptly and professionally, maintaining strong relationships built on trust.
- Ensuring compliance with food safety legislation and health & safety requirements.
- Managing stock levels for cleaning materials, disposables and catering supplies to guarantee continuity of service.
- Coordinating hospitality and event support, liaising with key stakeholders to ensure smooth execution.
- Organising and monitoring reactive work requests, making sure issues are resolved without delay.
Qualifications
- Previous experience managing IFM bundled services including cleaning and security.
- Highly motivated, proactive and committed to delivering first-class customer service.
- Skilled at managing people and comfortable addressing performance or HR challenges.
- An effective communicator who can build rapport at all levels.
- Well-organised with strong problem-solving abilities and attention to detail.
- IT literate, particularly with Microsoft Office.
- A driver with a full UK licence, flexible to support occasional out-of-hours requirements.
- Hold or previously held a SIA licence.
Benefits
We ensure you\’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury\’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Soft Services Manager employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Soft Services Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their approach to soft services and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've handled challenges in managing soft services before. This will demonstrate your hands-on leadership style and ability to maintain high performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Soft Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Soft Services Manager role. Highlight your previous experience in managing IFM bundled services and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your commitment to delivering first-class customer service.
Showcase Your Communication Skills: As an effective communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to highlight any experiences where you've built strong relationships or handled client escalations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Compass Group
✨Know Your Soft Services Inside Out
Make sure you brush up on your knowledge of soft services management. Be ready to discuss your previous experience with cleaning, security, and other facilities functions. Highlight specific examples where you've led teams or improved service delivery.
✨Showcase Your People Skills
As a Soft Services Manager, you'll need to manage people effectively. Prepare to share stories about how you've handled performance issues or built strong relationships with clients and team members. Demonstrating your communication skills will be key!
✨Be Ready for Compliance Questions
Since compliance with health & safety and food safety legislation is crucial, expect questions around these topics. Familiarise yourself with relevant regulations and be prepared to discuss how you've ensured compliance in your previous roles.
✨Demonstrate Problem-Solving Abilities
You’ll likely face scenarios during the interview that test your problem-solving skills. Think of examples where you've successfully resolved issues quickly and efficiently, especially in high-pressure situations. This will show your potential employer that you're proactive and capable.
