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- Tasks: Handle enquiries, negotiate deals, and deliver exceptional customer service for events.
- Company: Join a leading hospitality provider at the iconic Royal Armouries in Leeds.
- Benefits: Enjoy 20 days annual leave, free meals, and access to exclusive perks.
- Other info: Collaborative culture that values your ideas and supports your growth.
- Why this job: Be part of a dynamic team and make memorable events happen!
- Qualifications: 2 years' sales experience, strong communication skills, and a passion for hospitality.
Location: Royal Armouries, Leeds (on-site)
Salary: £(phone number removed) per annum
Contract: Full Time, 40 hours, Permanent
Shifts: Monday – Friday, 9:00am – 5:00pm
We are seeking a passionate and driven Conference & Events Sales Executive to join our dynamic sales team at the Royal Armouries in Leeds. In this role, you will be enquiry handling, negotiating to maximise revenue and delivering outstanding customer service from enquiry through to contracting.
The Royal Armouries & New Dock Hall is Leeds’ largest dedicated conference, events, and exhibition venue, hosting over 380 national and international events each year for up to 2,500 delegates. Our world-class facilities are ideal for conferences, conventions, exhibitions, awards dinners, and corporate events.
As part of our venue sales team, you will play a key role in driving enquiries and bookings, building strong client relationships, and exceeding customer expectations, with a focus on growing our corporate business.
What can we offer you:
- A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
- 20 days annual leave (Excluding bank holidays and national holiday days)
- Free staff meals whilst at work.
- Access to Compass Group company perks & benefits.
- Perks for Works discounts and promotions
- Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
- On-site F&B discounts.
- No shortage of delicious food
Key Responsibilities:
- Respond promptly and professionally to all incoming enquiries via phone, email, and other channels within agreed timeframes.
- Create accurate, high-quality proposals tailored to client needs, presenting the best options from the outset.
- Deliver engaging and professional show rounds, showcasing the venue’s facilities to maximise booking opportunities.
- Manage and convert a wide range of conference and event enquiries, driving revenue and achieving sales targets.
- Follow up on enquiries to maximise conversion and secure confirmed bookings.
- Build and maintain strong relationships with clients, agents, and internal teams to encourage repeat business and long-term partnerships.
- Upsell products and services in line with customer requirements to enhance revenue.
- Issue contracts and ensure all confirmed booking details are accurately transferred to the Event Planning team.
- Collaborate closely with Event Planner team to ensure a seamless transition from sale to event delivery.
- Maintain accurate records, reports, and systems in line with company standards and compliance requirements.
- Support sales and marketing initiatives, contributing to campaigns and achieving set targets.
- Deliver exceptional customer service at all stages to promote client satisfaction and repeat business.
The Ideal Candidate:
- Minimum 2 years’ experience in an enquiry handling sales role, preferably within a high-profile Conference & Events venue, with a proven track record of achieving sales targets.
- Previous experience of a diary management system.
- Strong commercial awareness, with the ability to understand the link between sales performance and profitability.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- Confident in selling products and packages to meet customer needs.
- Enthusiastic, self-motivated, and confident in approach.
- Ability to build relationships and interact with a wide range of people.
- High level of attention to detail.
- Previous experience within the hospitality sector.
- Experience using Delphi/Salesforce booking system is advantageous, but not essential.
About Us:
Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength.
Conference & Events Sales Executive in Richmond Hill employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Sales Executive in Richmond Hill
✨Tip Number 1
Get to know the venue! Before your interview, take a virtual tour of the Royal Armouries and familiarise yourself with its facilities. This will help you speak confidently about how you can contribute to their events and impress the hiring team.
✨Tip Number 2
Practice your pitch! Think about how you would handle an enquiry or negotiate a deal. Role-play with a friend or in front of a mirror to refine your approach. This will help you feel more prepared and confident during the real deal.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a candidate. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Conference & Events Sales Executive in Richmond Hill
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to the amazing events at the Royal Armouries.
Tailor Your Proposal: Just like you would create a bespoke proposal for a client, make sure your application is tailored to us. Highlight your relevant experience and skills that match the job description, especially your enquiry handling and sales achievements.
Be Professional Yet Personable: While we love a friendly approach, remember to keep it professional. Use clear and concise language in your application, showcasing your excellent communication skills, which are key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our dynamic sales team!
How to prepare for a job interview at Compass Group
✨Know Your Venue Inside Out
Before the interview, make sure you research the Royal Armouries and its facilities thoroughly. Familiarise yourself with the types of events they host and their unique selling points. This will help you demonstrate your enthusiasm and knowledge during the interview.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, especially in enquiry handling and client relationship management. Be ready to share specific examples of how you've successfully converted enquiries into bookings and exceeded sales targets.
✨Practice Your Communication
As a Conference & Events Sales Executive, strong communication skills are key. Practice articulating your thoughts clearly and confidently. Consider role-playing common interview questions with a friend to refine your responses and ensure you come across as engaging and professional.
✨Demonstrate Your Customer Service Mindset
Think of examples where you've gone above and beyond for clients in previous roles. Highlight your commitment to delivering exceptional customer service, as this is crucial for building long-term relationships and ensuring repeat business in the events industry.