Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead retention calls, manage CRM data, and produce monthly reports.
- Company: Join CH&CO, a diverse and inclusive company with a fun work culture.
- Benefits: Enjoy perks like personal development, private medical, and holiday purchase schemes.
- Why this job: Be part of a supportive team that values your input and offers growth opportunities.
- Qualifications: 2+ years CRM experience, strong Excel skills, and excellent communication abilities required.
- Other info: Work in vibrant Central London with regular social events and recognition awards.
The predicted salary is between 34000 - 46000 £ per year.
Salary: £40,000 – £50,000Shift hours: Full Time
We are CH&CO a collection of specialist businesses and market leading brands.
We want our people to love what they do and have fun. We celebrate diversity, and our inclusive culture encourages everyone to bring their whole self to work every day. Working at CH&CO gives our teams the opportunity to work across all of our brands, experiencing the variety of our business and the services we deliver. We are currently recruiting for a Retention Support Executive .
Location : Central London
Rate of Pay : £40,000 – £50,000 per annum
Working Pattern: Monday – Friday, 40 hours per week
Key responsibilities:
- Attending and leading retention updated calls for all sectors
- Support completion and submission of declaration forms for all sectors
- Annual year end budget match from SAP
- Arranging QBD Calls as required
- Produce Monthly reporting decks as required
- Tidying up CRM – Unit declarations – can consist of MIP and SAP Changes along with new CRM contracts
- Uploading/Updating whitepapers – ALL Sectors
- Month end reporting – Managing retention exception reporting, resolving any queries, checking accuracy of retention declarations, refreshing all sector reports. Saving sector reports monthly and distributing to relevant Retention team
- Investigate/Escalate UKI User issues to Systems Manager as required
- Enable & Promote CRM data quality & integrity and optimum usage in line with best practice
- Support for business users & Support CRM Inbox queries for all users
- Investigate/Escalate UKI User issues to PDC Systems Manager as required
- Create and distribute end of month Sales/Retention packs
- Manage Month End and Year end Process for CRM
- Oversee Month End Exception Reporting process and CRM lockdown
- Engaging with Group support for issue escalation as required e.g. adding new competitor value
- Supporting the team with administration and coordination tasks as required
Our Ideal Candidate:
- People focused
- Good eye for detail
Essential Experience:
- 2 Years + CRM Experience (MS Dynamics preferable)
- Intermediate knowledge of Excel including Pivot tables, V Lookups for Data Analysis. Data Management experience would be useful
- Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint and Outlook preferred
- Understanding of sales process and key stages
- Experience in capturing and interpreting insights to translate into actionable project plans
- Excellent communication skills (via e mail / phone)
- Proficient team player
- Experience at operating to deadlines under tight time scales
What\’s in it for you?
Working with CH&CO has its perks! People are at the heart of everything we do, so we\’ve developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Reference: compass/TP/2985129/194943Location: London
Retention Support Executive - Full Time - London employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Support Executive - Full Time - London
✨Tip Number 1
Familiarise yourself with CRM systems, especially MS Dynamics, as this is a key requirement for the Retention Support Executive role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering the tools used in the position.
✨Tip Number 2
Brush up on your Excel skills, particularly with Pivot tables and V Lookups. Being able to analyse data effectively will set you apart from other candidates, so practice these functions and be ready to discuss how you've used them in past roles.
✨Tip Number 3
Showcase your people skills by preparing examples of how you've successfully communicated and collaborated with teams in previous jobs. This role is people-focused, so being able to highlight your experience in building relationships will be beneficial.
✨Tip Number 4
Research CH&CO's values and culture to align your application with their ethos. Understanding their commitment to diversity and inclusion can help you articulate how you would fit into their team and contribute positively to their work environment.
We think you need these skills to ace Retention Support Executive - Full Time - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially your CRM skills and any data management experience. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Compelling Cover Letter: Write a cover letter that showcases your people-focused approach and attention to detail. Mention specific examples of how you've successfully managed CRM systems or improved data quality in previous roles.
Highlight Relevant Skills: In your application, emphasise your intermediate knowledge of Excel and Microsoft systems. Provide examples of how you've used these tools for data analysis or reporting in past positions.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with team members or clients, whether through email or phone, to resolve issues or provide support.
How to prepare for a job interview at Compass Group
✨Showcase Your CRM Experience
Make sure to highlight your experience with CRM systems, especially if you've worked with MS Dynamics. Be prepared to discuss specific examples of how you've used CRM tools to improve data management and support business processes.
✨Demonstrate Attention to Detail
Since the role requires a good eye for detail, be ready to provide examples of how you've ensured accuracy in your previous work. Discuss any experiences where your attention to detail made a significant impact on a project or task.
✨Communicate Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing a few scenarios where you successfully communicated complex information to a team or client.
✨Prepare for Data Analysis Questions
Given the importance of data analysis in this role, brush up on your Excel skills, particularly Pivot tables and V Lookups. Be ready to discuss how you've used these tools to analyse data and make informed decisions in past roles.