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- Tasks: Lead a high-volume retail food and beverage operation at Tottenham Hotspur Stadium.
- Company: Join the iconic Tottenham Hotspur Stadium, a hub for sports and entertainment.
- Benefits: Enjoy a competitive salary of £44,500 and opportunities for career growth.
- Why this job: Be part of an exciting environment, ensuring top-notch service for fans and guests.
- Qualifications: 3+ years in large-scale retail, strong leadership, and a passion for customer service.
- Other info: This role offers a chance to shape the stadium's retail experience.
The predicted salary is between 35600 - 50000 £ per year.
Retail Operations Manager – Tottenham Hotspur Stadium
Salary: £44,500
This role profile provides an overview of the initial responsibilities, which may evolve over time to reflect changing circumstances and business priorities. It is not part of your employment contract.
Overview
To lead the delivery of a diverse and effective high-volume retail food and beverage operation, ensuring operational efficiency, HSE compliance, planning, presentation, and adherence to first-class standards. The goal is to ensure the stadium is event-ready to welcome guests and team members.
This role focuses on planning and delivering our retail operations and supporting senior management with strategic and operational tasks.
Role Purpose
Reporting to the Head of Retail and liaising closely with client partners, you will be responsible for key areas of the retail operation, among other general responsibilities.
Person Specification
- Strong leadership and organizational skills, with the ability to engage and motivate teams.
- Confident with a positive \’can do\’ attitude.
- Good understanding of EPOS and stock control systems.
- Ability to analyze data to meet business objectives.
- Excellent verbal and written communication skills.
- Preferably, experience in large-scale retail with at least 3 years in a similar role.
- Passionate about food, drink, and customer service.
- High professional standards and quality-driven mindset.
- Ambitious and motivated.
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Retail Operations Manager - Tottenham Hotspur Stadium employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager - Tottenham Hotspur Stadium
✨Tip Number 1
Familiarise yourself with the Tottenham Hotspur Stadium and its retail operations. Understanding the unique aspects of the venue and its clientele will help you demonstrate your enthusiasm and knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed high-volume retail operations in the past. Highlight your leadership skills and ability to motivate teams, as these are crucial for this role.
✨Tip Number 4
Stay updated on industry trends related to food and beverage retail, especially in large venues. Being knowledgeable about current practices and innovations can set you apart from other candidates.
We think you need these skills to ace Retail Operations Manager - Tottenham Hotspur Stadium
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, especially in high-volume environments. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and beverage operations. Mention your understanding of EPOS and stock control systems, and how your previous experience aligns with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, focus on your experience in large-scale retail settings. Provide examples of how you've successfully led teams, improved operational efficiency, or enhanced customer service in past roles.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated with team members or clients in the past.
How to prepare for a job interview at Compass Group
✨Showcase Your Leadership Skills
As a Retail Operations Manager, strong leadership is key. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and engage staff during high-pressure situations.
✨Demonstrate Your Understanding of Retail Operations
Familiarise yourself with the specific challenges of retail operations in a stadium environment. Be ready to discuss how you would ensure operational efficiency and compliance with health and safety standards during events.
✨Highlight Your Analytical Skills
The role requires analysing data to meet business objectives. Bring examples of how you've used data analysis in previous roles to improve operations or drive sales, and be prepared to discuss your approach.
✨Express Your Passion for Customer Service
A passion for food, drink, and customer service is essential. Share your experiences that demonstrate your commitment to providing excellent customer service and how you would enhance the guest experience at the stadium.
