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- Tasks: Create a welcoming environment and engage with residents to enhance their experience.
- Company: Join a supportive team at Compass Group, shaping vibrant communities.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong people skills and a passion for creating positive experiences.
- Other info: Full training provided; no prior experience in care needed.
The predicted salary is between 13 - 16 £ per hour.
Salary: £16.06 per hour/ 22.5 hours per week
Flexible working hours available to suit personal commitments.
We are looking for a warm, people-focused individual to join us as a Resident Experience Engagement Manager – a role that is all about creating a welcoming, engaging, and fulfilling environment for residents within the White Oaks community. You do not need a background in care to succeed here. If you are great at building relationships, organising activities, communicating with different groups, and using feedback to make improvements, we will give you all the training and support you need to thrive.
As the key connection between residents, on-site teams, and the Compass Healthcare Experience Engagement team, you will help ensure that every resident feels heard, valued, and supported. This role is perfect for anyone who enjoys engaging with people, improving processes, and making a meaningful difference every day. Hours are flexible and can be shaped around your personal circumstances.
What You Will Be Doing:
- Building strong, positive relationships with residents and helping ensure they have the best possible experience.
- Gathering resident feedback through surveys, conversations, and forums - turning their insights into meaningful improvements.
- Working closely with Regional Management and Contract Support teams to support engagement activities and ensure resident needs and preferences are reflected across the White Oaks community.
- Coordinating and delivering a variety of activities and events that promote social interaction and a sense of community.
- Tracking resident satisfaction trends and supporting the implementation of improvement plans when required.
- Supporting the attraction of new residents by helping showcase the vibrant, inclusive culture within White Oaks.
- Sharing best practice and new ideas with fellow Engagement Managers to keep raising standards.
- Using the Positive Impressions framework to guide your approach and help embed a resident-centred culture across the portfolio.
- Providing regular updates and reports to relevant teams to help guide decision making and continuous improvement.
Who We Are Looking For:
You do not need to come from this niche - if you have strong people skills and enjoy creating positive experiences, we would love to hear from you. Full training will be provided.
Essential qualities and experience:
- Experience leading a team, motivating others, or coordinating activities in any environment (hospitality, retail, community work, education, leisure, customer service, etc.).
- A warm, empathetic communicator who can adapt to different audiences.
- Confident gathering feedback and turning it into actionable ideas.
- Organised, adaptable, and comfortable working in a role where every day is different.
- Strong emotional intelligence, resilience, and the ability to handle sensitive situations professionally.
- Experience in a supervisory or managerial role, or training/qualifications in conflict resolution or people management.
Desirable (but not essential):
- Experience working with diverse communities.
- Understanding of senior living, resident engagement, or customer experience processes (training available).
- A relevant qualification (HND, degree, or equivalent experience).
Why Join Us?
- Flexible working hours to support your personal commitments and lifestyle.
- A welcoming, supportive team and a role where you can genuinely make a difference.
- Training, development, and structured support – ideal for someone looking to grow their career in engagement, hospitality, customer experience, or community management.
- The chance to play a key part in shaping a warm, thriving community for residents.
As part of Compass, you will help to feed people, fuel progress, and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks, and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Resident Experience Manager employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This will help you connect with the team and show that you're genuinely interested in being part of the White Oaks community.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've successfully engaged with others. Be ready to share these stories during your chat with us.
✨Tip Number 3
Don’t shy away from asking questions during your interview. It shows you're engaged and keen to understand how you can make a difference in the residents' lives. Plus, it gives you a chance to see if the role is the right fit for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the amazing team you'll be joining.
We think you need these skills to ace Resident Experience Manager
Some tips for your application 🫡
Show Your People Skills: In your application, let us see your warm and engaging personality shine through. Share examples of how you've built relationships and created positive experiences in previous roles. We want to know how you connect with others!
Highlight Your Organisational Skills: Since this role involves coordinating activities and events, make sure to mention any relevant experience you have in organising or leading projects. Tell us about times when you’ve successfully managed multiple tasks and kept everything running smoothly.
Feedback is Key: We love candidates who can gather feedback and turn it into actionable ideas. In your application, include instances where you've used feedback to improve processes or experiences. Show us how you listen and adapt!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Compass Group
✨Know the Community
Before your interview, take some time to research the White Oaks community. Understand its values, culture, and the types of activities they offer. This will help you demonstrate your genuine interest in creating a welcoming environment for residents.
✨Showcase Your People Skills
Prepare examples that highlight your ability to build relationships and engage with diverse groups. Think about times when you've successfully motivated a team or coordinated activities. These stories will show how you can create positive experiences for residents.
✨Be Ready to Discuss Feedback
Since gathering resident feedback is key to this role, come prepared to discuss how you've previously collected and acted on feedback. Share specific instances where you turned insights into actionable improvements, showcasing your problem-solving skills.
✨Emphasise Flexibility and Adaptability
This role requires someone who can handle a variety of tasks and adapt to changing situations. Be ready to talk about your organisational skills and how you've managed different responsibilities in past roles, especially in dynamic environments.
