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- Tasks: Lead a dynamic team, manage reception operations, and coordinate events in a vibrant London setting.
- Company: Join Rapport Guest Services, a multi-award-winning company under Compass Group, known for exceptional guest services.
- Benefits: Enjoy exclusive travel and grocery discounts, wellness programs, and a contributory pension scheme.
- Why this job: Make a real impact in a diverse environment while developing your career and celebrating excellence.
- Qualifications: Management experience, strong problem-solving skills, and a personable attitude are essential.
- Other info: This is a full-time, permanent role with a supportive culture and opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting a Reception Manager to lead a fantastic Rapport team based in the heart of London. Are you ready to make your mark with the leading provider of Corporate Guest Services? Do you have a management background and a passion for delivering truly unique guest experiences? Are you looking for a new challenge to stimulate your skills? Our client is an international law firm who is committed to promoting diversity and to fostering an inclusive environment. As a Reception Manager you will work closely with the Senior Facilities Manager and Onsite events team to ensure the smooth running of operations.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Oversee the team and the day to day running of reception.
- Monthly reporting.
- Meet with client on weekly/ monthly basis to present overview of London offices.
- Coordinate with US team on visiting lawyers.
- Oversee the switchboard and ensure the team are complying with the correct procedures.
- Work closely with events team to assist in executing events and booking out the spaces.
- Oversee the booking of spaces and meetings rooms of Partners and PAs.
- Daily checks on any maintenance issues on site and report accordingly.
- Make sure the team are representing Rapport to highest standard.
- Meeting room checks.
- Work closely with workspace team and catering team on room set up for day-to-day meetings.
- To comply with the Reception Services standard operating procedures (SOPs) manual and keep up to date with new information.
- To familiarise yourself with site specific SOPs.
- To guide and develop team members on a daily basis.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Personable attitude, a manager that the team can rely on
- Be confident around senior stakeholders in business
- Problem solver
- Strong attention to detail
- Champion team growth and development
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Reception Manager - Exclusive travel and grocery discounts (Hiring Immediately) employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Exclusive travel and grocery discounts (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Rapport's values and mission. When you understand what they stand for, you can tailor your conversations and demonstrate how your personal values align with theirs during interviews.
✨Tip Number 2
Network with current or former employees of Rapport. They can provide insights into the company culture and expectations, which can help you prepare better for any discussions you might have during the hiring process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your management skills and ability to deliver exceptional guest experiences. Be ready to discuss how you've handled challenges in similar roles.
✨Tip Number 4
Stay updated on industry trends related to guest services and corporate hospitality. Being knowledgeable about the latest developments can give you an edge in conversations with interviewers and show your commitment to the field.
We think you need these skills to ace Reception Manager - Exclusive travel and grocery discounts (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and skills that align with the responsibilities of a Reception Manager. Emphasise your ability to lead teams and deliver exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest services and your understanding of Rapport's values. Mention specific examples from your past roles that demonstrate your problem-solving skills and attention to detail.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed a team or oversaw operations. Discuss how you have successfully coordinated events or worked with senior stakeholders, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Reception Manager.
How to prepare for a job interview at Compass Group
✨Showcase Your Management Skills
As a Reception Manager, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and develop team members.
✨Understand the Company Values
Familiarise yourself with Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together. Be ready to discuss how you embody these values in your work and how they align with your personal ethos.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and attention to detail. Think of specific scenarios where you've had to resolve issues or improve processes, especially in a reception or guest services context.
✨Engage with Stakeholders
Since you'll be interacting with senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would manage relationships with clients and ensure their needs are met effectively.
