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- Tasks: Lead front of house, accommodation, and events services with a focus on client satisfaction.
- Company: Dynamic venue in Helensburgh with a commitment to excellence.
- Benefits: Full-time role with competitive salary and weekend duty manager experience.
- Why this job: Be the face of our venue and create memorable experiences for clients.
- Qualifications: Experience in team management and strong financial awareness required.
- Other info: Join a proactive team and enjoy opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Helensburgh
Contract: Full time | Includes Duty Manager weekend rota
About the Role
We are seeking an experienced Reception & Conference Services Manager to lead the delivery of all front of house, accommodation, conferencing, and events services across site. You will hold full responsibility for operational delivery, financial performance, compliance, and team management, ensuring all services are delivered in line with contractual obligations and company standards - with no KPI failures. This role requires a confident operational leader with strong financial control, people management expertise, and a proactive approach to client relationships.
Key Responsibilities
- Lead and manage all Reception, Accommodation, Conference and Events services across site
- Ensure full compliance with contractual, health & safety, food safety and company standards
- Manage accommodation bookings, conferences and events to meet client requirements
- Control budgets, labour costs, stock and purchasing within agreed parameters
- Produce accurate costings, billing and invoicing in line with contractual expectations
- Complete weekly finance reporting, forecasts and Nexus submissions
- Lead, train and motivate the team, managing rotas, attendance and performance
- Ensure all mandatory training, uniforms and standards are maintained
- Manage incidents, audits, investigations and compliance reporting
- Build strong, proactive client relationships and continuously improve service delivery
Person Specification
Essential
- Proven experience managing teams in a customer facing, operational environment
- Strong financial and commercial awareness, including billing and cost control
- Experience managing accommodation, conferencing, events or similar services
- Basic Food Hygiene qualification
- Confident IT user with experience of finance and booking systems
- Strong people management and organisational skills
Desirable
- Previous experience in a similar role
- Good knowledge of accommodation, conferencing and events operations
- Sales or commercial experience
- Solid understanding of food safety and health & safety requirements
- Minimum 2 years' relevant experience
Skills & Behaviours
- Clear and confident communicator
- Customer focused with strong client awareness
- Results driven with attention to detail
- Ability to hold others accountable and lead by example
- Adaptable, proactive and self motivated
Reception And Conference Manager employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception And Conference Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and events industry. Attend local events or conferences to meet potential employers and showcase your skills. Remember, it's all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to highlight your experience in managing teams and delivering exceptional customer service. Show them you're the confident operational leader they need!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on your financial control and people management expertise to impress your interviewers.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team and ready to take on the challenge!
We think you need these skills to ace Reception And Conference Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in customer-facing environments and any relevant financial management experience. We want to see how you can lead and manage teams effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Reception & Conference Services Manager role. Share specific examples of how you've successfully managed events or teams in the past, and don’t forget to show your enthusiasm for the position.
Showcase Your People Skills: Since this role involves managing a team and building client relationships, make sure to highlight your people management skills. Talk about how you've motivated teams or improved service delivery in previous roles. We love a proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Compass Group
✨Know Your Stuff
Make sure you’re well-versed in the specifics of reception and conference management. Brush up on your knowledge of health and safety regulations, financial control, and client relationship management. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and delivering exceptional customer service. Think about times when you’ve motivated your team or resolved conflicts. This is your chance to shine as a confident operational leader!
✨Be Financially Savvy
Since financial performance is key in this role, be ready to discuss your experience with budgeting, cost control, and invoicing. Bring along any relevant metrics or reports from previous roles to back up your claims. It’ll show you’re serious about the financial side of things.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to client relationships and service delivery. This shows you’re genuinely interested in how they operate and are eager to contribute to their success. Plus, it gives you a chance to assess if the company is the right fit for you!
