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- Tasks: Lead exciting projects at The O2, enhancing guest experiences and operational efficiency.
- Company: Join Levy, a global leader in hospitality, known for unforgettable guest moments.
- Benefits: Enjoy a competitive salary, healthcare, 23 days leave, and perks like gym discounts.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of hospitality.
- Qualifications: Experience in project management within hospitality or complex operations is essential.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Project Manager – Hospitality, Capital & Development Projects - The O2 Arena, London | Full‑time / Permanent. £60,000 + excellent benefits including healthcare, wellbeing support, 23 days annual leave plus bank holidays, life assurance, meals on duty, and more.
We are Levy. We are about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show‑stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
As Project Manager, you will lead the delivery of strategic initiatives at The O2, working closely with the Director of Strategy, General Manager, and senior leadership team. You will manage projects end to end, from concept to implementation, delivering measurable improvements in guest experience, operational efficiency, and commercial performance. This role suits a Project Manager with experience in hospitality, live venues, construction‑led or refurbishment environments, or similarly complex operations, where projects combine physical spaces, operational change, and digital or system‑enabled processes. You will balance strategic thinking with hands‑on delivery in a fast‑paced, live environment.
Key Responsibilities
- Lead the planning and delivery of multiple concurrent projects, ensuring alignment with agreed scope, timelines, budgets, and quality standards. This includes annual Capex planning and delivery.
- Develop clear project plans covering objectives, milestones, dependencies, resources, risks, and governance.
- Deliver projects that may include venue enhancements, refurbishment or construction elements, operational change, and digital initiatives.
- Monitor progress, identify risks and issues, and implement corrective actions as required.
- Build strong relationships with senior stakeholders, operational leaders, project sponsors, suppliers, and partners.
- Coordinate effectively across operational, technical, digital, and third‑party teams.
- Communicate progress, decisions, and outcomes clearly, managing expectations and resolving issues constructively.
- Plan and manage resources effectively, including people, budgets, technology, and external suppliers.
- Identify capacity or capability gaps and work collaboratively to address them.
- Maintain financial control, ensuring projects deliver clear commercial value.
- Define and track KPIs to measure delivery success, operational impact, and return on investment.
- Produce concise, insightful reporting on progress, risks, and benefits realisation.
- Use performance data to inform decisions and support continuous improvement.
- Work with venue and functional leaders to maintain engagement and focus on great food and hospitality.
- Support performance management, succession planning, and talent development where projects impact teams.
- Ensure clear communication during periods of change and coordinate training to support new processes or systems.
Key Performance Indicators
- On‑time completion of projects and achievement of key milestones.
- Effective budget control and operational cost reduction.
- Positive feedback from internal and external stakeholders.
- Measurable improvements in productivity, efficiency, and service quality.
- Demonstrable financial and operational benefits delivered.
- Successful delivery of training supporting new tools and processes.
- Effective integration and uptake of new systems, with improved technology KPIs.
What we’re looking for
- A background in hospitality, venues, construction‑led environments, retail, leisure, or similarly complex commercial operations with strong transferable project management skills.
- Experience delivering projects that enhance guest experience, operational efficiency, physical environments, and commercial performance.
- Exposure to projects involving construction or refurbishment activity, operational change, and digital systems.
- Strong financial and commercial acumen, with experience managing budgets and complex cost models.
- A structured, analytical, and data‑driven approach to problem‑solving and decision‑making.
- The ability to translate strategic objectives into practical, deliverable plans.
- Flexibility, resilience, and comfort operating at pace in a live environment.
What you’ll get in return
- Competitive salary and full company benefits.
- 23 days annual leave plus bank holidays, birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments), mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
Why join us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences – and shape the future of hospitality.
Project Manager, Hospitality, Capital & Development Projects - The O2 Arena employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager, Hospitality, Capital & Development Projects - The O2 Arena
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and project management sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching The O2 Arena and Levy. Understand their values, recent projects, and what makes them tick. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Project Manager. Highlight your skills in managing budgets, enhancing guest experiences, and leading teams. Keep it concise but impactful – you want to leave a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Levy. So, get your application in and let’s elevate those experiences together!
We think you need these skills to ace Project Manager, Hospitality, Capital & Development Projects - The O2 Arena
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role at The O2. Highlight your experience in hospitality and project management, focusing on relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills can elevate experiences at The O2. Be genuine and let your personality come through.
Showcase Your Project Management Skills: In your application, emphasise your project management skills, especially in complex environments. Share specific examples of projects you've led, detailing how you managed timelines, budgets, and stakeholder relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Levy!
How to prepare for a job interview at Compass Group
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific examples that highlight your experience in hospitality and project management, especially those involving construction or refurbishment. This will show your potential employer that you can handle the complexities of the role.
✨Showcase Your Stakeholder Management Skills
The role requires building strong relationships with various stakeholders. Prepare to share examples of how you've successfully collaborated with senior leaders, suppliers, and teams in previous projects. Highlight your communication skills and how you manage expectations, as this is crucial for success at The O2 Arena.
✨Demonstrate Your Financial Acumen
Since budget control is a key responsibility, be prepared to discuss your experience managing budgets and delivering financial benefits in your projects. Bring along any relevant metrics or KPIs that showcase your ability to drive commercial performance and operational efficiency.
✨Emphasise Your Adaptability
Working in a fast-paced, live environment means being flexible and resilient. Share stories that illustrate how you've adapted to changes or challenges in your previous roles. This will reassure the interviewers that you can thrive under pressure and deliver results, even when things don't go as planned.