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- Tasks: As a Porter, you'll keep areas clean and assist with customer requests.
- Company: Join Chartwells, a leader in the hospitality industry, dedicated to employee growth.
- Benefits: Enjoy competitive pay, great perks, and opportunities for learning and development.
- Why this job: Be part of a diverse team that values individuality and rewards hard work.
- Qualifications: We're looking for adaptable communicators with experience in customer care.
- Other info: Work 40 hours a week, with shifts across 5 out of 7 days.
The predicted salary is between 24000 - 33600 £ per year.
We\’re currently recruiting a dedicated Porter to help ensure the smooth running of operations at Chartwells on a part time basis, contracted to 20 hours per week.
As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here\’s an idea of what your shift patterns will be: 5 out of 7 days
Could you bring your spark to Chartwells? Here\’s what you need to know before applying:
Your key responsibilities will include:
- Assisting in keeping the lobby and other public areas clean and tidy
- Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
- Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
- Responding to customer requests where required
- Running errands
- Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints
Our ideal Porter will:
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Have experience delivering high quality customer care
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
As part of Compass you\’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\’s biggest businesses.
Job Reference: com/0701/99130001/52783508/BU #LI-DNP #Lodestone House
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Porter employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Porter at Chartwells. Understanding the day-to-day responsibilities, such as assisting housekeeping and handling reception duties, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Being able to discuss how you've successfully handled customer requests or maintained high standards of cleanliness will make you stand out.
✨Tip Number 3
Emphasise your adaptability and ability to work under pressure. Prepare to share instances where you've had to adjust quickly to changing priorities, as this is a key trait they are looking for in a Porter.
✨Tip Number 4
Research Chartwells and their values. Understanding their commitment to diversity and employee development can help you align your answers with their company culture during the interview process.
We think you need these skills to ace Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer care, communication, and adaptability. Use bullet points for clarity and focus on achievements that demonstrate your ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled similar responsibilities in the past, and why you would be a great fit for Chartwells.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Compass Group
✨Show Your Customer Care Skills
As a Porter, you'll need to demonstrate your ability to provide high-quality customer care. Prepare examples from your past experiences where you went above and beyond for customers, as this will highlight your commitment to service.
✨Emphasise Adaptability
The role requires someone who can easily embrace changing priorities. Be ready to discuss situations where you've had to adapt quickly to new tasks or challenges, showcasing your flexibility and problem-solving skills.
✨Communicate Effectively
Brilliant communication is key in this role. Practice articulating your thoughts clearly and confidently, and think of instances where your communication skills helped build relationships or resolve issues.
✨Demonstrate Reliability and Timekeeping
Exceptional timekeeping and reliability are crucial for a Porter. Be prepared to talk about how you manage your time effectively and ensure that you meet deadlines, as this will reassure the interviewer of your dependability.
